Texecom Firmware Update - stuck waiting for authorisation

[daern]

Fired off a firmware upgrade (from Texecom Cloud) on a freshly installed panel and the firmware update jammed here:

Any idea where this user authorisation is done? I can't see anything anywhere...

For reference, SmartCom is already updated to the latest version and is connected via ethernet. Panel diagnostics run cleanly and the system is otherwise fully functional.

 

[secureiam]

master code on keypad, should give you what you need, if sending via cloud you can request it not to require authorisation

 

[daern]

Thanks, that was my assumption. It looks like something went wrong with the process on this panel and the authorisation request never materialised under the master user. In the end, I had to get Texecom to cancel the in-flight upgrade and I'll try it again the next time I'm physically present at the panel (need a new app code to proceed). Next time I'll do it without the authorisation request too.

Thanks.