Texecom Micro Contact-W, door fully open, contact lost

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We have an Elite 64 panel, with a Texecom Micro Contact-W on our patio door. This works without issue...until we open the patio door fully. The door opens outwards, so the sensor moves further away from the panel and when we open the door fully the panel starts to beep because it has lost contact with the sensor. When we close the door, contact is re-established and the beeping stops. It's annoying because it'd be nice to have the door fully open on the few days we have when it's warm enough. Is there a way that I can prevent contact with the panel from being broken or can I disable the beep for this particular sensor?
 
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If you installed the panel yourself you could buy another wireless contact and install it somewhere between the patio door and the panel, the signal from the patio door sensor can then hop through the new contact to reach the panel. The micro contacts have a weaker signal than a full size contact.

If the panel was professionally installed then your installer can sort this for you.
 
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Thanks pcaouolte. We have a Texecom wireless PW-W sensor in the corner of the same wall of the room that the patio door is on, but the wall it's attached to is about a foot thick.
 
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you say the panel starts beeping, when the contact is moved further from the panel. You say it stops on it being returned to the closed position. how long a period is this over?

As supervision fault and restore are not instant processes.

Normally as you open the door the signal on a contact is reported to the panel, then if its placed out of reach of the panel it would do nothing but leave it in the last state that was reported back.

when 15 minutes is up the unit would attempt to poll in, when it fails it would generate a supervision fault.

When the unit is put back within reach of the panel, the supervision fault will not restore instantly even after an engineers reset, the longer the supervision fault has been in place the longer it can take for it to recover, activating the device in a walk test can usually bring the device back quicker.

What does it say in the log
 
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you say the panel starts beeping, when the contact is moved further from the panel. You say it stops on it being returned to the closed position. how long a period is this over?

As supervision fault and restore are not instant processes.

Normally as you open the door the signal on a contact is reported to the panel, then if its placed out of reach of the panel it would do nothing but leave it in the last state that was reported back.

when 15 minutes is up the unit would attempt to poll in, when it fails it would generate a supervision fault.

When the unit is put back within reach of the panel, the supervision fault will not restore instantly even after an engineers reset, the longer the supervision fault has been in place the longer it can take for it to recover, activating the device in a walk test can usually bring the device back quicker.

What does it say in the log

The panel beeps once the door is fully open, until it's closed again, so the time period varies, depending upon how long the door is left fully ajar. I'll open the door fully later in the week and I'll time how long it takes before the panel starts to beep, it could be fifteen minutes, but I don't honestly know. The sensor in question is a shock sensor, not a door contact sensor. I'll check the log at the weekend, as it's a wee job to get to the panel. Cheers.
 
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In that case it doesn't sound like a supervision fault to me.

For example if I have a wireless sensor in my car and I drive off, within 15 minutes of driving off the device will be reported missing (supervision fault the panel will display system alerts). Now if traffic is good and I have nearly the full 15 minutes available I can get some distance away before supervision shows up.

This would have displayed on the system as system alerts.

A micro contact is not a shock sensor, if its a contact there is two parts, the reed and battery and the magnet, ideally the magnet is on the moving part.
 
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In that case it doesn't sound like a supervision fault to me.

For example if I have a wireless sensor in my car and I drive off, within 15 minutes of driving off the device will be reported missing (supervision fault the panel will display system alerts). Now if traffic is good and I have nearly the full 15 minutes available I can get some distance away before supervision shows up.

This would have displayed on the system as system alerts.

A micro contact is not a shock sensor, if its a contact there is two parts, the reed and battery and the magnet, ideally the magnet is on the moving part.

Cheers SecureIam. It was reported as a Supervision Fault on Texecom Connect last time it happened. The sensor is a Texecom Ricochet Micro Shock-W Shock Sensor.
 
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the shock probably picks up enough vibration to report in.

you can try a deep base back box to improve signal (can find on ebay).

what is the signal strength with the door shut?

engineering, eng utils, ricochet diagnostics.
 
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the shock probably picks up enough vibration to report in.

you can try a deep base back box to improve signal (can find on ebay).

what is the signal strength with the door shut?

engineering, eng utils, ricochet diagnostics.
Thanks, I'll give a deeper back box a try and I'll check the signal strength at the weekend when I look at the log.
 
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