Texecom premier Elite 64w - Richochet network not found

[Jaffapumpkin]

Hi fully working system up until now. I moved my wireless keypad to opposite end of the property and the keypad was still working. I was making some settings adding another device and learning, then the screen froze. So thought it would be a good idea to remove the batteries now I get richochet network not found . I have disconnected the battery so it doesnt run down.

Do i need this cable, here or should I try to see if it works with the keypad near the panel ?
Cheers in advance, and nice to meet you all by the way

 

[secureiam]

Not sure what you have done and why you think you need a cable, I see you have a smart com attached?


you have the engineers code and a smart com so you can use wintex and ricochet monitor to look at the keypad, the keypad will be blue if its not powered up and still on the system

 

[Jaffapumpkin]

Thanks , as you may of guessed I am not an installer so got all the gear and no idea !
I have engineer code yes for the keypad.
How do I use wintex and richochet monitor please ?

 

[secureiam]

Hmmm you don’t have a working keypad ?

You not set up the smart com already?