Guys
Just in case anyone is not aware please see recalls from texecom. Please contact your discributor if you have one of these panels and they will send a free replacement, texecom told me all distributors have been told.
Texecom has recently re-engineered the Veritas series of control panels to ensure the continued supply of one of the industry’s favourite and most trusted security systems.
This redevelopment was directly due to the discontinuation of certain critical components, requiring Texecom to redesign the product on a new microcontroller platform.
Inevitably, such design changes may result in subtle differences in functionality compared to the previous model. Whilst Texecom has made every effort possible to ensure the same user-experience, reliability and performance, there may be scenarios whereby the new product version performs slightly differently.
It has come to Texecom’s attention that the initial batch of new Veritas control panels, software versions 0.49 and 0.59, had some defects in functionality that may affect some installations.
Texecom has moved swiftly to rectify any issues and is currently working with its distribution partners to ensure that all stock residing at trade counters and distribution warehouses is unaffected product.
The latest software, version 0.62b, contains a small list of bugs that only affect certain installations. These bugs will be fixed in an imminent new software release. Full details and corrective actions relating to these issues can be found on the Product Bulletin of the Downloads section of the Texecom website, www.texe.com/downloads
Nothing is more important to us than ensuring that our customers consistently receive a supply of high performance, high reliability and quality products.
We thank all our customers for their continued patience and understanding whilst we fix any issues arising from this enforced product change.
For any further information or guidance relating to Texecom’s Veritas Series of control panels, please email [email protected]
Veritas Series Control Panels Include:
Veritas 8
Veritas 8 Compact
Veritas R8
Veritas R8 Plus
Veritas Excel
Just in case anyone is not aware please see recalls from texecom. Please contact your discributor if you have one of these panels and they will send a free replacement, texecom told me all distributors have been told.
Texecom has recently re-engineered the Veritas series of control panels to ensure the continued supply of one of the industry’s favourite and most trusted security systems.
This redevelopment was directly due to the discontinuation of certain critical components, requiring Texecom to redesign the product on a new microcontroller platform.
Inevitably, such design changes may result in subtle differences in functionality compared to the previous model. Whilst Texecom has made every effort possible to ensure the same user-experience, reliability and performance, there may be scenarios whereby the new product version performs slightly differently.
It has come to Texecom’s attention that the initial batch of new Veritas control panels, software versions 0.49 and 0.59, had some defects in functionality that may affect some installations.
Texecom has moved swiftly to rectify any issues and is currently working with its distribution partners to ensure that all stock residing at trade counters and distribution warehouses is unaffected product.
The latest software, version 0.62b, contains a small list of bugs that only affect certain installations. These bugs will be fixed in an imminent new software release. Full details and corrective actions relating to these issues can be found on the Product Bulletin of the Downloads section of the Texecom website, www.texe.com/downloads
Nothing is more important to us than ensuring that our customers consistently receive a supply of high performance, high reliability and quality products.
We thank all our customers for their continued patience and understanding whilst we fix any issues arising from this enforced product change.
For any further information or guidance relating to Texecom’s Veritas Series of control panels, please email [email protected]
Veritas Series Control Panels Include:
Veritas 8
Veritas 8 Compact
Veritas R8
Veritas R8 Plus
Veritas Excel
