Texecom Smartcom Install Issue

[KayAlarms]

Hello everyone!

I have a bit of a strange issue regarding a Texecom WiFi smartcom unit.

I have recently upgraded an old Risco hardwired system for a Texecom premier elite 24, I have also fitted a Texecom WiFi smartcom.

I believe all of the config to be correct, and firmware version etc are all up to date.

I have an installer account with one existing site already setup which worked fine.

When I generate the app code using the Texecom keypad, and submit the code on the Texecom connect app… I get a confirmation saying that “a new panel has been registered”

But when I view my sites it does not appear.

I have tried it multiple times to no avail and I’m stumped at this point.

Any advice would be greatly appreciated, thank you!

 

[secureiam]

Register on the Texecom cloud

 

[KayAlarms]

Thanks! @secureiam

I thought all that was needed was to add it via the connect app aslong as you had an installer ID

I didn’t realise that I needed to register the site on the Texecom cloud website first, I will return to do that next week.

Thank you for such a quick response!

 

[secureiam]

You could talk the user over how to generate an app code, you don't need to be onsite.