Its a modern low level toilet with syphon are these usually dual flush like you said?Thanks is a newly installed toilet so should the diaphragm be ok could it be a faulty one?
Does it do a sort of short flush if you release the handle straight away?
The thing is todays WC's are dual flush. So a lever version gives a short flush with one push and a full flush if held down. If that is what you have it is normal.
My bad for assuming you had an old low level WC that had started to need the handle held down when previously a single push gave a full flush