triton shower with intermitent heat

[alibali]

purchased a triton shower 9.5kw. its losing its heat while we are in the shower. one minute hot, next its cold. triton say there must be 9 litres of water goes through the shower per minute. does anyone know the setting we should test this. When we did it at number 5 we only had 4 litres then when we tested it at 0 we got 10 litres in the minute. if anyone knows we would really appreciate it as this shower is only 3 weeks old. thank you.

 

[seco services]

on the lowest setting.

has it been like this since it was installed ?

you got to lower flow.
is the stopcock or any isolation valves on the pipework to the shower fully open ?

 

[alibali]

the isolation valve is fully opened and it has been like this since we bought it.

 

[seco services]

how are you checking your water flow p/min ?

 

[alibali]

we ran the shower with the sprayhead off, into a bucket for one minute. Once at normal temp then cold temp. bucket was marked in litres.

 

[seco services]

what model triton is it ?

 

[alibali]

it is a triton passion 9.5kw.

 

[seco services]

i think your boardering on the line of to lower flow.

if your convinced you have enough flow triton will come out free of charge if its found its not a shower issue they will charge.

have you had an electric shower on the mains water before or is it a total new install ?
have you thought about a tank fed electric shower the flow won't be an issue ?

 

[alibali]

we have had 2 showers made by triton. one for 15 years, 8.5kw and one for 2 years, 8.5kw and now this one. we never had any problems with them.

 

[seco services]

are you using the new showerhead etc aswell ?

 

[alibali]

Yes, we are using new shower head.

 

[seco services]

sorry but i'm still with the poor mains flow situation you have.

if your on the limit now it'll be even worse when someone uses a tap or toilet flushed etc.