Vaillant eco plus 937 new from box and not working

[a3who]

Vaillant eco plus 937 has just been installed but the plumber informs me
that the PCB board is not working and needs to be replaced, but it is a new boiler what do you mean the PCB board is faulty??? He has just left and I have no heating or hot water. I am going to contact vaillant tomorrow. Are vaillant selling other defective Eco plus 937 boilers???

I am going to request that vaillant replace the actual boiler but leave the
hot water cylinders as this unit has been already fitted to the wall. My daughter says that it looks like a fridge is hanging on the wall!!!!

I do not want the PCB board replaced as this boiler could be dangerous as it has not been tested. The boiler section needs to be replaced.

I am so fustrated at the moment. What are your thoughts???

 

[Stamina]

The installer should obviously get vaillant out to sort it!Only had this happen to me once on a 400,they fitted new pcb next day.

 

[ironman1]

Must of fitted in excess of 60/70 Vaillants , mostly 831/837 , never had an issue with them , don't know about the 937s but vaillant seems to have a good track record , only issues i've had were diverter valve playing up within 3 years of install , great boilers & no i don't work for them............

 

[Bunnyman]

Very much doubt it they run em before they sell em possible wired wrong an blown me thinks was he gas safe working 10pm on a Sunday !?

Untitled

• Bunnyman
• 26 Mar 2010
• 499

 

[bengasman]

Any particular reason you posted the same question twice?

Was your installer registered at all, and if so, in his own right? If not, it is an illegal install and Vaillant would well be in their right to refuse to repair foc.

 

[Agile]

Very odd that the Mad Mod locked the post with 10 replies and left this with only four.

I even reported this one as a duplicate when it first appeared!

Here is the photo that Stamina asked for.

Will Stamina believe it now?

Tony

 

[gazdaz36]

Unfortunately this can happen. Vaillant will come out and replace the pcb and check the boiler is working safely. But it will still be the responsibilty of your installer to fully commision the boiler and fill out the benchmark