Dear All
Following on from my previous post below earlier in the week:
//www.diynot.com/forums/plumbing/vaillant-flue-fall-with-pic.387040/
The contracts manager of the fitting company attended after a strong phone call from me armed with info from you chaps and saw the state it was left in the following day, the result is that he was livid with the quality of work and could not apologize enough.
Result is:
They are not going to charge me for the boiler or the install they sent another old school gas engineer out on Thursday and he fitted another full telescopic flue and and plume management kit (pictured).
The gas engineer cemented in the inner flue and they sent a builder around in the afternoon to fill in the outer hole as it needed a brick placed in the wall so that it looks better.
They have also sent my wife a bunch of flowers, box of chocolates and a card.
They have said they will also service the boiler for free in 1 yrs time.
All in all i'm a lot more happy now and they went to the end of the earth to correct the mistake.
The old school fitter also mentioned that the other installer has been hauled into the office and put over the coals.
View media item 70638 View media item 70637
Following on from my previous post below earlier in the week:
//www.diynot.com/forums/plumbing/vaillant-flue-fall-with-pic.387040/
The contracts manager of the fitting company attended after a strong phone call from me armed with info from you chaps and saw the state it was left in the following day, the result is that he was livid with the quality of work and could not apologize enough.
Result is:
They are not going to charge me for the boiler or the install they sent another old school gas engineer out on Thursday and he fitted another full telescopic flue and and plume management kit (pictured).
The gas engineer cemented in the inner flue and they sent a builder around in the afternoon to fill in the outer hole as it needed a brick placed in the wall so that it looks better.
They have also sent my wife a bunch of flowers, box of chocolates and a card.
They have said they will also service the boiler for free in 1 yrs time.
All in all i'm a lot more happy now and they went to the end of the earth to correct the mistake.
The old school fitter also mentioned that the other installer has been hauled into the office and put over the coals.
View media item 70638 View media item 70637