Viewssmann Installer Question

[sharonbetty]

Viessmann are unable to give me any details of any local installers until "some time in January". It us apparently "being updated" and no one can give me any information whatsoever! I can't believe this! I am on the verge of buying one of their boilers because of high recommendations and have been given the name of someone but wanted to check that they are on their list - I fully understand that the 5 year warranty only stands if it has been installed properly and have read of bad experiences.

 

[compheat]

Where do you live

 

[proplumb]

Not very good customer service, what if you wanted a service call after the boilers fitted would it be the same? I contacted the rep 2 months ago still hasnt got back to me

Have a worcester roughly same price, they have there recommended installers on there web site, you get 5 years gurantee and 10 years on heat exchanger, + Worcesters customer service is brilliant.

 

[sharonbetty]

Am in Manchester. Have to make decision tomorrow - present boiler blown up 4 times in 5 weeks and it's no joke. The Viessmann installer didn't come today anyway as he said he would (and this isn't the first time he hasn't got here) - although to be fair the weather is awful and he's probably dealing with emergencies. Anyway ... am going to go with WB and a firm recommended by a couple of people. Thanks for your help.

 

[compheat]

Its good to see that some one happy after installing worcester's since the 9.24 onwards i would'nt install another one, But thats just my opinion.

 

[Agile]

Is Sharon really getting a boiler fitted before Christmas? ( So needs to make a decision now! )

I dont see what her difficulty is. The Installer has told her that he is an approved installer and can obtain the 5 year warrantee.

His installation contract will state the warrantee period so Sharon does not have any problem.

In any case pestering the switchboard at Viessmann should give the person responsible for updating the list.

I think she has made a bad choice of boiler if she has decided on a Worcester for no good reason other than that she cannot "check" the approved status of the installer!

Tony

 

[transam]

If its a choice between Worcestor or Viessman , I would advise fit the Veissman , it has a stainless steel heat exc' , Stewart Purchase the previus M.D of Veissman informed me that they have never had a heat exc' failure due to condensate flue gas corrosion , in my view stay well clear of any boiler with alloy heat exc's .