Virgin Media Catch up on demand. Freezing picture.

Joined
3 Feb 2009
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Wondered if this is a common problem.
When we watch catch up TV it often freezes into little squares on the screen.
Doesn't happen on regular TV though.
 
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Speak to Virgin, it my be that there to many people using the same supply in your area, or there is someting wrong with the buffering.
I am on V+ never have problems, except for the responce of the remote control
 
We recently got a V+ HD box.
Thought it might cure it but it still freezes, but not as much.
 
It seems to be a buffering problem, like when you download a live stream, or watching a DVD that can't track properly.

A power off reset would most likely cure it.

I find Cable TV to use a bizarre streaming setup. They seem to download content from one satellite, then re-broadcast it to another uplink, then downlink it again, for repeater coverage?

I was watching the old analogue cable box, and suddenly a Sky channel change graphic appeared, went through some channels, then selected a channel that I didn't subscribe to. SORTED! But after a few minutes, the channel was returned to the origional BAH!

So in your case OP, you might have faulty video RAM in the box itself, or the cable into your house has been damaged slightly? (water ingress)

Sky TV has these artifacts all the time, especially in bad weather. That's why I have both Sky and Cable TV. (Sky don't provide Sky3, channel 5 etc..if you don't subsribe, cable does); Cable is simply rebroadcasting the origional Sky broadcast.

If you have Cable internet, and phone, they provide a box and install it for a nominal £1 a month, if you have Sky.
 
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Thing that puzzles me though is...Normal TV viewing is fine.
No freezing or squares on the screen. It's just catch up TV that seems to be affected. We had a new V+ box installed 2 weeks ago as well.
 
My suspicion (though unfortunately I doubt VM will ever admit to it) is that the equipment that prepares the catch up service at the head end is :(
 

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