Water softner (Harveys) using salt but water hard

[tan8856]

Hi, our water started tasting very salty (but we also have separate drining tap), so we did a test and the water is showing as being hard. The salt is going down in the unit. Any idea what could be happening in this situation, I was confused with the water being salty but still testing hard. We fitted a replacement softner about 6 months ago, now wondering if its faulty.
Thanks

 

[Deleted member 142255]

Could be that the resins are either compacted or worn out. Is there any difference between the incoming water and post softener hardness?

 

[Exedon]

You have connect it correctly? I've seen them wrong way round before.

 

[tan8856]

Could be that the resins are either compacted or worn out. Is there any difference between the incoming water and post softener hardness?

Yes, just did a test on the water. Hard on drinking tap and soft on softened tap. So water is defo soft. Just a really noticeable change to the softened water tasting salty.

 

[tan8856]

You have connect it correctly? I've seen them wrong way round before.

hmmm anything’s possible I suppose. Do you mean the in/out pipes. The water is being softened though.

 

[Deleted member 142255]

Yes, just did a test on the water. Hard on drinking tap and soft on softened tap. So water is defo soft. Just a really noticeable change to the softened water tasting salty.

Then I suspect there is an issue with the rinse phase as the brine should get rinsed out. Time for a service call I would think.