What would you do?

[333rocky333]

Why advise her to contact them in all cases and not contact them yourself on her behalf.

Well the customer needs to make the call initially as it is their property the DNO is supplying. Then they can pass the phone over to the electrician to explain or the electrician can write down the information so the customer can explain. Thats down the electrician I suppose.

Ok,thanks
we call them out a lot for commercial premises so the clients usually expect us to do it, so i just get them to write the address details down and just do it, as long as we tell the client its chargeble if they come and its the clients fault, the dno are happy to come out, sometimes a nice easy day waiting for them to atttend
As for british gas, there meter burnt out once, what a performance, they wouldnt touch it till Dno changed the meter tail from the cut out,even though Dno had pulled fuse on an emergency call previously, left it to the manager to arrange, shop was shut for two days.

 

[JohnW2]

What about a L-E fault then between cut-out and first RCD on a TT supply with a Ze of 180 Ω. Would the fuse operate

Well, it might if the cutout fuse was rated at about 0.5A

Kind Regards, John.

 

[RMS]

And clearly the reason why we would use a plastic consumer unit rather than a metallic one.

 

[JohnW2]

And clearly the reason why we would use a plastic consumer unit rather than a metallic one.

Indeed - although that obviously would not help to clear an upstream fault, would merely make it (fractionally) less dangerous.

Kind Regards, John.