does everyone sucker you in???

[ColJack]

Whilst looking to upgrade my Sky to SkyHD, i looked on the website to do it online..

brand new install is £49 for the box, free setup and a £30 gift voucher for M&S..
if I am already a customer it will cost me £49 for the box.. £30 for the setup, and I don't get a free voucher....

it's a fiddle i tell you..

since my sky is still registered at my mothers house, I'm just going to cancel it and get a new HD set up at the new flat..

it's the same for insurance companies..
my insurer is a well known one with a red phone on wheels...
any new people insuring with them gets 2 free months insurance..
what about customer loyalty??? gits...

 

[conny]

Couple if years ago I was with them and got my renewal.
Phoned up to query it as it had almost doubled for no reason. Gave them some comparisons and said match them. They couldn't.

Week later phoned up pretending to be my son and said I was buying my dads car could they give me a quote. I was a newly qualified driver with no no-claims.
Their quote was cheaper than my rate for the previous year! I have been driving for over 20 years with no claims!
When I came clean and asked why I was told they would look into it and get back to me. They never did.

 

[ColJack]

I'd have said "i'll take it", and then put yourself on as a named driver.. it only costs about 20 quid extra a year..

 

[securespark]

what about customer loyalty??? gits...

Yup. I've found it's been this way a while. My old Grandad used to insure his car with Norman Frizzell (founded in 1923). Every year they would write assuring him of their prompt and courteous attention at all times and thanking him for his continued custom, offering him the best rates as he had been with them since way back.

Now, it is a better deal for the customer NOT to be long-standing, but the be a new customer.

Must be that companies are now attempting to draw in new customers by offering freebies so they can boast "X people have moved to Y company in the last Z months"

The sad thing is, the customers are only doing it because they have a fat juicy carrot dangled in front of their noses, not because those companies making the offers are better than their old ones.

Now, NFU mutual on the other hand don't make ridiculous offers, but their service is second to none.

http://www.nfumutual.co.uk/you/motor-insurance/auto-express.htm

 

[Steve]

I once told norwich union on the phone that i wouldnt be renewing, went to confused.com, got a better quote from NU and took it. Fools.

 

[namsag]

I was insured with churchill for about ten years and for the last 5 of them i used to refuse the renewal and take the internet price with them .All details the same but up to 200 quid cheaper.
When i used to get the letter saying they where sorry to loose me ,and could i give a reason.
I always wrote back saying they have not lost me but could they explain why i could get it far cheaper off them on the net, when it was already costing them very little to process me.
And funny enough they never replied.
Now with more than who offer free months on top of a really cheap deal