laura ashley wallpaper

[dawnydawn]

I have a difficult customer who's refusing to pay the work i did. I wallpapered a room using laura ashley wallpaper and it became my worse nightmare. it shrank in places, lifted and refused to stay on the walls!! The customer has now refused to pay me for the work and is now demanding that i pay for new wallpaper plus she wants someone else to put it up. I did some investigating on the internet and found thats lots of people have had all sorts of problems with this wallpaper so i presented my customer with the evidence but she is still refusing to budge. No matter what i say or how much evidence there is that it wasnt my fault she refuses to listen. HELP what am i supposed to do? im an experienced decorator and have never come across this problem before? can i just add that with a lot of effort and perserverance id corrected the work to the best i possibly could. she seemed happy with the results but when i returned a few days later she said she wasnt happy. Can anyone help or tell me if theyve had simular problems with laura ashley wallpaper? Im willing to walk away without payment but i really am at my wits end.

 

[dcdec]

Did you line it first?

 

[joe-90]

I don't understand why you want payment for a job that needs re-doing? You made a mess of the paper even when you knew it was going wrong. Why didn't you stop at that point? Would you pay for radiators that leaked?

 

[Robbie uk]

I have used Laura Ashley paper for years and never had any problems with it. All papers come with their own types of problems and you get used to adjusting your methods of putting them on. Many of the problems will be down to preparation and lining can often help. If in doubt.. line, for the extra cost its worth it. I have Laura Ashley papers in my house and im happy with them.

 

[TheDec]

I took rather a dislike to the Laura Ashley range as far back as the mid 80s, with regard to their shade match pattern papers. I was of the belief that they were no more than a money making scam, however with regard to the hanging of these wallcoverings no problem whatsoever. I am also of the belief that there are other factors involved here.

Dec

 

[dawnydawn]

I don't understand why you want payment for a job that needs re-doing? You made a mess of the paper even when you knew it was going wrong. Why didn't you stop at that point? Would you pay for radiators that leaked?

In answer to your question, if youd read my message correctly then youd of had no need to answer as you did.

Unless youre pretty stupid which i presume you are!!?? and no need for the double QUOTE. my question was more on the problems of the wallpaper than the payment.

And i might add i didnt make a mess of the wallpaper as ive already said.......

UNLESS YOUVE ACTUALLY SEEN IT YOURSELF!!?? HAVE YOU!!?

 

[joe-90]

can i just add that with a lot of effort and perserverance id corrected the work to the best i possibly could.

Remember this bit? You mucked it up and you will pay for it. And you'll pay to strip the room from your bodged efforts too. Small claims court beckons.

 

[roughcaster]

I'm not a lover of wallpaper full stop. With "expensive" Laura Ashley paper, you're paying for the name. I would rather use a roll of bog standard woodchip.

 

[TheDec]

Well a little late here for a detailed reply yet Robbie raised a very good point when he said that different wallpapers in a sense have a mind of their own, very true, this stems back from a forgotten age when Flock papers were presented as a cheaper alternative to the far more expensive Italian Velvets, and was perhaps the age of which Wallpapers started to be termed as Wallcoverings. So a simple test should be undertaken before hanging many wallpapers or wallcoverings.

Dec

 

[dcdec]

You should line as standard really and certainly with a more expensive paper, and with LA's reputation its a gimme. Lining will alleviate many potential problems, but agree with the others that some papers are just a complete *****. If thats the case you need to stop hanging it and speak to the client, you must have known it was going wrong.

Have to say i got the impression from your post that if the client is refusing to pay it must have looked quite bad and i think thats what Joe is saying in his own unique way!

 

[ChrisR]

Several years ago now, you HAD to use LA paste with their paper. If you used Solvite the whites went brown , it tore easily , stretched, all sorts. Whether they make it out of a better grade of bog paper now I don't know!

 

[Robbie uk]

You can get away with Solvite, but you need to use a seam roller on every joint to make sure it stays down. You get used over the years putting papers on that have their own unique characteristics. Ive put £400 a roll paper and 99p a roll paper on. The dearer they go the worst they go But defo line first to help out as much as possible.

 

[Young483]

Hi Dawnydawn. I too have had problems with Laura Ashley wallpaper. There is an earlier string of comments about the same issue and other decorators I know now refuse to put up Laura Ashley paper without prior giving a health warning to customer. So you are not alone.

 

[daniman71]

Hello all,

I have just read the forums re Laura Ashley wallpaper and am wonderng if anyone can give me some advice please?

We just bought some LA wallpaper (sigh) have never done wallpapering before and would like some advice on the best way to do it please. Step by step guide to LA wallpapering would be great.

Any decorators out there who have used this paper regularly? It sounds like this might end up being a big mess by the forum I have read.

How does one do this correctly please?

Any help?????

Thanks

Daniman71