hello, having recently posted here, I was interested so read this from a customer point of view.
I did all the recommended and chose a mid to upper price band and relied on photos provided and one personal recommendation.
I chose to use a local business as I thought it was the right thing to do.
Unfortunately, perhaps through ignorance on my part, I have come unstuck on customer after care.... rather big style.
So, from a customer point of view, I accept things can always take a turn for the worse but a major plus is a companies or an individuals response to putting things right when things go wrong.
I did all the recommended and chose a mid to upper price band and relied on photos provided and one personal recommendation.
I chose to use a local business as I thought it was the right thing to do.
Unfortunately, perhaps through ignorance on my part, I have come unstuck on customer after care.... rather big style.
So, from a customer point of view, I accept things can always take a turn for the worse but a major plus is a companies or an individuals response to putting things right when things go wrong.