My mother had one of these installed in December. I was there when they commissioned it and it seemed OK at the time. I went to visit her again last week and noticed that there was a deep vibration when the fan starts up. This wasn't constant, only a momentary effect at a certain fan speed as it speeded up. But when the boiler modulated back to that same speed range, the vibration was continual. It seems to originate from the fan area, but vibrates right through the structure, you can feel it even with one hand on the flue. Because she is very deaf she hadn't realised there was a fault.
I got the installers back, they agreed it was not right but said they would need to get the WB service engineer to take a look. He came last Monday, I wasn't there, but he tinkered with it, muttered something to her about a 'design fault' that he would mention in his report, and left without leaving any paperwork or explaining what he had done or if any further work was required.
She now tells me there is a continual vibration from it...
I called the installers again and their response was to ask me to call WB back myself, and that they do not see the service reports produced by WB. I told them that as far as I was concerned our contract was with them, not WB, and it was their responsibility to sort this out, regardless of whether it is a manufacturing or installation fault. Eventually they agreed and the WB engineer is going back next week.
Does anyone know of any inherent problem with this boiler and should I be doing anything else please?
I got the installers back, they agreed it was not right but said they would need to get the WB service engineer to take a look. He came last Monday, I wasn't there, but he tinkered with it, muttered something to her about a 'design fault' that he would mention in his report, and left without leaving any paperwork or explaining what he had done or if any further work was required.
She now tells me there is a continual vibration from it...
I called the installers again and their response was to ask me to call WB back myself, and that they do not see the service reports produced by WB. I told them that as far as I was concerned our contract was with them, not WB, and it was their responsibility to sort this out, regardless of whether it is a manufacturing or installation fault. Eventually they agreed and the WB engineer is going back next week.
Does anyone know of any inherent problem with this boiler and should I be doing anything else please?
