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painter-decorator: is this normal? reasonable? expected?

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(NOTE for context I live in a small seaside town where rates of pay are far lower than in big cities. Also I am a disabled pensioner.)

My previous painter/handyman charged me £20 an hour and did a perfect job first time every time. Sadly he retired to Portugal last year which is why I looked for a new painter. Local ones were all charging about £25 an hour so I just picked one who had posted previous work online and seemed to be popular and proactive and was available.

He's so different from my previous guy that I am left wondering whether the following is normal or usual.

As well as my buying the primer, undercoat and paint he used my, or asked me to buy, brushes, rollers, trays, white spirit, caulk, filler, masking tape and sandpaper. Any little thing he bought himself he charged me for.

After he left and I had a chance to look at his work and there were loads of things not done properly. For example wall paint on electrical switches and sockets and hinges and skirtings, skirting paint on walls and dripped onto the vinyl flooring. Woodwork left rough, clearly not prepped properly. I had to spend ages taking photos and making a list and explaining what I felt was wrong. He agreed his work needed revision, and came back and spent most of a day (unpaid) putting right what he'd done wrong. That meant I was stuck indoors for another whole day, lack of privacy, interruptions, noise, etc.

I would have thought that, at £25 an hour, he should not need overseeing, supervision or instruction. Nor do I understand why he didn't just do it right the first time.

The other thing is that he demands payment on the same day. If the money does not go into his bank account by an hour after he leaves, he messages me saying he cannot eat or pay his rent because of me. I've told him I won't pay until his work has been checked as satisfactory. Especially now that I know his work is lacking and I always end up making a list of "snags". He keeps pestering me to pay before I have had a chance to to look at the work, and I think that isn't fair.

When he was upstairs and I was downstairs I could hear him having long, loud conversations on his mobile phone whilst the £25 an hour clock was ticking, but when I mentioned it to him he assured me that he was using one hand to hold the phone and the other to paint.

I was peeved that he left two of my brushes soaking in jamjars full of white spirit on a shelf in my shed, which I found a week later. Presumably he expects me to clean the brushes? My previous man always cleaned up everything, used and cleaned his own brushes and took them home.
 
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A painter with no brushes lol as above get rid and in future get a price not an hourly rate they can talk on the phone all they like then.


Sorry, perhaps I should have said, he has sometimes done work at a set price but tries not to, warning me that it will "cost me more that way". He quotes a fixed price based on £25 ph.

The work I am referring to above included some days when he was doing "bits and pieces": going around the house searching for and fixings bangs, scratches, gouges and chips (of which I have loads esp as I have to navigate my mobility scooter through three tight doorways with a three-point turn in between just to get out of the house!) That was charged at £25 ph.
 
, he has sometimes done work at a set price but tries not to, warning me that it will "cost me more that way".
Get rid of them.

Find someone who has their own tools and supplies the materials, and get a price for the work as a whole, not some hourly affair.
 
Example of work that he thought and told me was "finished".
 

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Heed the above advice..

Dont let him back into your home. He aint no professional painter and decorator!

Visit a trade/retail paint shop. Ask for recommendations...ask friends and family.....
 
He painted the bathroom walls without using any dust sheets and spattered paint all over the vinyl.
When I complained to him the next day he said that he'd overheard me mention that I might get new vinyl in there once he'd finished, which he assumed meant it did not matter if he got paint on the floor!
 

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Heed the above advice..

Dont let him back into your home. He aint no professional painter and decorator!

Visit a trade/retail paint shop. Ask for recommendations...ask friends and family.....

I phoned around loads of local painters and some of them could even come round to quote for several months; the rest quoted but could not start work until the autumn. This one was able to do 2 days a week for a few weeks as he was already booked up for the other days. Strangely, he is working for people who have employed him previously.

I will never employ him again. I have a lady painter coming on Weds to do a small job and if she does that well and at a fair price I will give her my future work.
 
When I complained to him the next day he said that he'd overheard me mention that I might get new vinyl in there once he'd finished, which he assumed meant it did not matter if he got paint on the floor!

'Might' is the important word there. Even so, it wasn't his decision, to turn your vinyl to scrap, for lack of care.
 
Didn't you you have problems with a previous painter/decorator.
 
Didn't you you have problems with a previous painter/decorator.

Yes. Quite a few. As I have been a single lady home owner for 43 years, and moved house nine times, I must have employed about 25 or 30 of them by now. Most have been good, one or two were outstanding, but some, especially lately, have been abysmal.

I had a lady two years ago who was an excellent patch-plasterer and painter, but boy did she make a mess - which is ironic because my sexist assumptions made me think that, as a lady, she would be tidy. Left her equipment all over the stairs, a real trip hazard. Piled up paint pots etc in front of the catflap so the poor cat ended up being locked out for hours in the rain. And she dripped paint all over the stair carpet (again no dust sheets used) and had to come back the next day and spend two hours on her knees scrubbing it clean!
 

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