OK my last answer was not gas related but was to demonstrate the point.
So here is a typical ACS gas question!
You go to an old open flue boiler and the flame is very yellow, do you:-
A Turn it off and issue a warning Notice?
B Cut and cap the gas supply pipe and issue a warning Notice and leave?
C Ask the customer if they want you to clean it?
D Just clean it until it works safely?
E talk utter rubbish in an uninformed way
Now most independents would do D or C.
British Gas would do B.
Most contractors for landlords seem to do A.
BUT the correct ACS answer is probably B because its closest to what the gas regs say!
However, you dont get paid if you do that unless you are a salaried BG engineer! Its also not at all customer friendly so the customer service answer is "C" if you want to get paid for cleaning it or "D" if you dont want to get paid any extra above whatever you were doing there in the beginning which might have been a CP12.
Tony
The correct answer is not B as you are not allowed to cut and cap without customers permission.
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