One of mum's prescription errors was computer created - and I took it up with the pharmacists body. Unfortunately they can't do much other than with the pharmacist. In this case, their omputer keeps a list of what's been prescribed, the prescription comes in, and a human has to notice that there's been a change. So a human has to notice that an item has been dropped, and untick the box to put that item in the packs - the pharmacist showed me their system. Now there's a system designed to cause errors - instead of having the computer cross check and alert the fallible humans.
There are a variety of computer systems used by pharmacies and, although I'm not sure that I fully understand the error you are describing, it sounds as if it was, to say the least, a less-than-ideal system that was being used. However, I am much lessd familiar with systems used for dispensing than those used for prescribing, so I don't know 'how good' the former generally are.
I am sure that the move to computer-based prescribing must have been very beneficial, since a high proportion of errors used to relate to poor handwriting/spelling or errors or incorrect recall or beliefs about appropriate dosage, but you raise an important point. When one moves to a computer-based system (whether for prescribing or dispensing), it is crucial that it is a 'pretty good' system, since users will become reliant on (and trusting of) it, and hence potentially complacent in letting down their guard in relation to the 'human checking' that they would previously have undertaken..
Edit: not sure where you get the "original ackaging" bit from. Yes tablets are still in he factory blister strips, but they still get transferred to plain white boxes with a pharmacy label.
I obviously have to take your word for that, but it does rather surprise me. Well before the turn of the century, at least half the community dispensing was on the basis of "Original Pack Dispensing" (OPD). At that time there was a strong lobby to make it OPD more-or-less universal (with a few necessary exceptions), probably 'mandatory', and I had assumed that would have happened by now. It is certainly the case that neither I nor any of my family members have received any dispensed medicines in the past 20+ years other than on an 'OPD' basis.
I'm not really sure why a pharmacist would normally do as you describe. Because OPD is so ubiquitous, very few medicines are any longer supplied 'in bulk' (even to hospital pharmacies). Quite apart from the 'unnecessary effort' of what you describe is the fact that there is a requirement to supply a "Patient Information Leaflet" with any dispensed medicine. Since there will be only one such leaflet in any 'original pack', if less than the entire contents are transferred to a 'plain white box', the remainder of the contents would probably end up having to be destroyed.
Until a few days ago, there was another issue. Although I confess that I'm not sure whether this always happened in practice, as I understand it the EU "Falsified Medicines Directive" theoretically required a 'tamper resistant seal' to remain (intact) on the original pack up utill and when it was supplied to a patient - something which would obviously be impossible (with the original seal) if the contents had been transferred. However, I believe that Directive has 'ceased to apply' in the UK since the Brexit transition period ended at the end of 2020 and I don't know what, if any, UK legislation is planned to replace it. It seems that some plans have been made for NI, but things are much more hazy as regards GB! ...
HM Government said:
1 January 2021 update
The Northern Ireland Protocol came into effect from 1 January 2021 and will result in changes to regulations regarding medicines in relation to importation requirements and compliance with Falsified Medicines Directive.
There will be a twelve-month phased in approach of these regulations. This is to ensure there is no immediate impact on the supply of medicines following the transition period.
Further information will be provided in the coming weeks, alongside additional guidance outlining the implications for the Great Britain market. Until this new information is provided, the content below may not be accurate. ......
Kind Regards, John