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Hi. I have been thinking of getting an ev but I have an issue installing a charger because my electricity cable is on a looped supply. I’m pretty sure that it is active but I wanted to check as I vaguely remember my neighbour having a power issue and I thought they may have unlooped them to...

Hi. We had double glazing fitted with new upcv frames around 20 years ago and some of the glass units have failed. We are going to get some quotes to have them replaced but just wanted to ask whether the frames would also need replacing given their age ? They are generally in good condition...

Hi. I am going to be fitting some CCTV cameras soon and I was just wondering whether I should hide the cables in the cavity via the loft or just tack the cables around the house. I intend to mount the cameras just above the first level of the house as I don’t want them too high or too low. I...

Hi. I have a Premier Elite 64w with the whole house set up as area a. I want to fit a contact to a side gate and set it so that it chimes if it is opened when the alarm is unarmed and it is in guard mode when the alarm is part armed. I don’t want it to be set at all when fully armed. Is this...

Hi. I am replacing a Veritas alarm which has 8 wired zones with an Elite 64W and 8XP expander. The alarm is situated in a very cramped area so I am concerned about transferring the wires successfully. What I was thinking was could I prewire the panel and expander with a short piece of wire on...

Hi. Just wanted to check that if I want to use either one or both of the zones in the RKP I can use the + and - from the next to the T and R to provide power to the device (a PIR) rather then run a separate power cable? Thanks. Stu

Hello. We recently had a glued lvt floor fitted and want to find a machine to clean it. We were told not to use a steam mop as the heat could loosen the glue and also told not to use a vacuum cleaner as the spinning rollers could scratch the surface. Does anybody have any recommendations of...

Hi I currently have a very old Texecom Veritas 8 set up and I am looking to upgrade to the Premier Elite but I'm not sure if I need all the same kit. At the moment we have the panel hidden away and have 2 keypads. One keypad is in the hall that is used for a full set and one keypad is on the...

Hi I have a Veritas R8 alarm panel which was fitted over 20 years ago and I would like to replace the PIR's with pet friendly ones. The old PIR's have the standard 6 wires as do the new ones. Is it a straight forward swap or will I need to do any programming to the panel? My second...

Hello I have a Veritas R8 alarm panel fitted about 19 years ago by an installer who is no longer in business and I don't know the engineer code. I considered resetting the panel but saw that the installer may have locked the code so I thought I may replace the panel with the a newer version...