Search results

I have now exchanged the smartcom for a new one, very efficiently done by Alert Electrical, I can recommend them. This is the second time they have sorted out a texecom return for me. They use dpd and I was kept fully informed by email, delivered new item and collected old. The smart com is now...

Thank you for all the replies. The yellow/orange plastic box inside the smart com is warm to the touch. I have used a bulb thermometer held against the plastic with multiple layers of tissue paper between my fingers and the thermometer so it gives an indication of the temperature of the...

Thank you for the input. I have managed to log in to the router, no texe_hub. I have tried the five pushes of the button and do get a response from the smartcom, four flashing lights etc. As yet not managed to reconnect to wifi. Annoying because when I first set up the system this part...

Thankyou for the reply. When I say “warm” I mean that when I feel the top of the smartcom with the back of my hand it feels warm compared to the bottom of the smartcom and to the adjacent control panel. The smartcom is generating a fair amount of heat at the top. I would not expect this. I do...

Thank you for the response. Internet connection is good, just checked it. Download speed 148 mbps, Upload speed 29.7 mbps. All that is on the wifi is the smartcom and browsing, no tv, online games etc. No solid walls between router and smartcom. Just checked wifi signal strength next to...

Panel 64w Smart com V3 The app and notifications have been working very well since I installed the smartcom, about two months ago. On 3 September the app stopped working. I got the following error Keypad - ATS path fault. No ATS available. Smartcom- wifi led ON. Cloud Server led OFF...

Thank you for the advice on location and testing. It seems I am on the correct path. The three I have already fitted I ended up setting them at sensitivity 3, a bit more sensitive than the recommended sensitivity 2 for windows. As for the sensors, they look new, label seal in place (although...

I have some texecom micro-w shock sensors. When looking for advice on where to fit them it is scarce. Lots of conflicting advice about whether to fit them or not, much of which is based on old technology and police only reacting to sensors inside the property. I have PIRs as well but like the...

I have just sent the data Back from wintex to Panel then hit receive and the downloaded data has not changed the com ports and arc 1. So maybe it is working. I will keep going.

Hi I think I have sorted the UDL issue, managed to find and change it in “UDL/Digi Options” “UDL Options”. Wintex is version 7.2 (pd6662:2017) build 2.1, which I think is the latest. Wintex is using com port 3 and it is cable connection. According to Wintex, Com port 1- SmartCom, Com port 2-...

I have 64w panel with wintex connected via a cable. I have a couple of questions 1. I have changed the default engineer and master passwords. The default engineers password (1234) is not recognised by the keypad so it is not apparently still hanging about in the system. However, when I log in...

I have a premier Elite 64w with texecom connect. The App is just on one device at present, iPhone running iOS 14.6. I have wintex running fine. I am getting the following issues 1. Push notifications are working for arm, disarm, remote access starting. 2. I have tried triggering the alarm in...

Thank you for the response. It is possible that I set it up as english, rather than English uk. The language change has sorted the problem, it now says “do you want to alter part arm”.

I have just tried again and sorted it, eng code> global options > system options> then up down keys to find language and area code.

Hi I am new on here. I have installed a texecom 64w wireless system with SmartCom. Everything working ok. When using wintex I had a major glitch, I think it occurred when saving. Anyway the result was all my passwords went back to system default and all the settings for the SmartCom were...