now thats an easy one;
change the lamp!
make sure you change it for a four pin 2D 28 or 16 watt
do not use a 2 pin, it wont work.
as we change loads of these lamps over the years, the lamp will strike on the emergency as the frequency is higher and the cathodes will still emit enough energy to phosphorise the envelope.
but sticking the lamp from the mains via the switched mode side of the control gear it will generate a lower frequency that will not stick the cathodes.
so change the lamp and all should be well.
sorry for the tech stuff, but its so easy with high freq ballasted lamps