Acceptable phone cable installation?

[ldoodle]

I would get your friend to ring their provider and say they are ceasing payment until they send someone round to do it properly. Tell them you have photos to send.

If I came home to that I would go absolutely mental. No-one can say that is an acceptable install.

The house we're buying has a similar install (not for long); from pole to house at loft level, down the wall, through the window frame and a load of slack just loose going into the socket... right next to the window. To make things worse the power socket for the phone is mounted to a ****ing tread on the stairs.

I do wonder what goes through people's minds when they a) do an install like this and b) just accept it (the customer)

 

[BigJon]

Just a small update:-
A different engineer (from same company) came out yesterday late afternoon and agreed that the installation wasn't acceptable, he said BT will have to come in to rectify it , he also said there was a fault in the line that would need to be rectified.
If the fault was in her house it would be chargeable at £50, if it was found to be outside her house it would be free.
The line is a brand new install from the street so don't know what makes them think it could be chargeable.
So without any warning BT turn up today when she was at work so couldn't get access so a new date is going to be arranged in the near future.
I've told her not to pay a single penny if they esculate this "fault", her phone works fine and broadband is as promised with 3mb download.
We'll just wait and see what BT say when the come back.
Thanks all.

 

[SimonH2]

Well if there is a fault, then (unless the customer has added extra wiring) it's in new stuff they've done. If they try to charge for fixing it, just refer to Sale of Goods and Services Act - the services supplied were not to an acceptable standard.

 

[BigJon]

Well if there is a fault, then (unless the customer has added extra wiring) it's in new stuff they've done. If they try to charge for fixing it, just refer to Sale of Goods and Services Act - the services supplied were not to an acceptable standard.

Will do thanks, No extra wiring installed, just one phone point, wired, supplied & terminated by them, 2 days ago.

 

[SimonH2]

A link for you to start off from
http://www.ukecc.net/popular/buying-goods.cfm

 

[securespark]

Relevant bits:

Of a satisfactory quality. Satisfactory quality means that the product should be of a quality that a reasonable person would expect from the goods taking into account any description, the intended purpose and the price that is paid.

Fit for the purpose made known. If a consumer intends to purchase goods to use for a specific purpose other than that which it is intended and this is made known to the seller, then the goods should be suitable for that purpose.

The above two are from the Sale of Goods Act 1979. While you have probably entered into a contract for supply of a service, this included the installation of the phone line, so these items are covered under the SOGA 1979.

Using reasonable care and skill, the company should have the necessary expertise to carry out the work.

If a problem occurs you can request for the work to be put right free of charge without being caused significant inconvenience.

 

[BigJon]

Just an update to put this to bed.
BT/Openreach came out and rectified the installation FOC, a worker and his supervisor (who took pictures) rerouted the cable outside the flat so it was concealed, also sorted the cable going through the doors.
2 decent blokes that took a bit of pride in their work, even sorted the squinty box.

A lick of paint sorted the marks on the frame.

 

[RF Lighting]

Thanks for the update.

I love a happy ending