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- 19 Apr 2004
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Hi all,
We had a new oven fitted and its had what we regard as a fault from day 1, but AEG dispute this; working as designed is their response. The issue is as follows and I would welcome your inputs.
Issue: The heat circulating fan stops running when the oven has reached temperature and restarts when the heating element comes back on. So to be clear, when the red element light is on, the fan is running and when its off, the fan stops. So when using the oven the fan is continually stopping and starting after a few minutes and therefore the food is taking 10-20 minutes longer to cook than our old oven.
AEG say that this is working as designed, yet I fail to see how this can be. As we know the purpose of the fan is to move the heat around the oven to create an even heat throughout the oven and when its off, the oven becomes a conventional over and all the heat rises to the top. AEG claim that its 'new technology' and working as designed, but the most complex part of an oven is the digital clock...the rest is just a fancy multifunction switch, thermostat, element and fan, so I'd love to know what the 'new technology' is.
To me, it just seems that the fan is wired into the heating element circuit, rather than powered from the switch depending on the setting selected.
AEG sent an engineer to check the oven and even he was surprised how it was working; "never seen this before" was his response, but he had to go with what AEG were saying.
I'm in the process of writing a complain to AEG, since how can a £1000 oven take longer to cook than a £150 oven from B&Q?
Just wanted to hear what other people thought. Maybe a story for Watchdog?
We had a new oven fitted and its had what we regard as a fault from day 1, but AEG dispute this; working as designed is their response. The issue is as follows and I would welcome your inputs.
Issue: The heat circulating fan stops running when the oven has reached temperature and restarts when the heating element comes back on. So to be clear, when the red element light is on, the fan is running and when its off, the fan stops. So when using the oven the fan is continually stopping and starting after a few minutes and therefore the food is taking 10-20 minutes longer to cook than our old oven.
AEG say that this is working as designed, yet I fail to see how this can be. As we know the purpose of the fan is to move the heat around the oven to create an even heat throughout the oven and when its off, the oven becomes a conventional over and all the heat rises to the top. AEG claim that its 'new technology' and working as designed, but the most complex part of an oven is the digital clock...the rest is just a fancy multifunction switch, thermostat, element and fan, so I'd love to know what the 'new technology' is.
To me, it just seems that the fan is wired into the heating element circuit, rather than powered from the switch depending on the setting selected.
AEG sent an engineer to check the oven and even he was surprised how it was working; "never seen this before" was his response, but he had to go with what AEG were saying.
I'm in the process of writing a complain to AEG, since how can a £1000 oven take longer to cook than a £150 oven from B&Q?
Just wanted to hear what other people thought. Maybe a story for Watchdog?