Just wondering if anyone knows the answer to this or should I just contact Baxi in the first instance, regarding if this invalidates my warranty
To cut a long story short..ish...
We have recently had a gas engineer come to do our combi boiler service, and he has had to cap the boiler off as being dangerous due to the flue. He has issued a gas warning notice. He is coming back to resolve the issues within the next few days. So we're currently sat in the cold with no hot water or heating.The issues that have come to light are a faulty flue and generally a very poor and dangerous flue install by the original engineer, a new flue was not installed when he installed the boiler, he used the flue that was already there from the previous boiler, he told us that he had spoken to Baxi and was told that it didn't need a new flue. The one that is in the attic is incorrect (current engineer who only installs Baxi says he's never seen one like it before), it's also badly hanging and not secured properly. Original installer also did not provide us with a carbon monoxide alarm after the install. He also did not install a magnetic cleaner or do a system flush (we had to pay someone else to do these several months later when we discovered neither had been done). I have reported all these issues to Gas Safe and they have recorded it on their system as a complaint and they will be investigating. I have also spoken to citizens advice who said I am within my rights to claim compensation from the original installer. A whole can of worms is unfolding and we are in the process of drafting a letter to him regarding compensation (this is costing us a lot more money, over £1,000 alone to fix the flue next week) and putting aside the potential carbon monoxide risk that we have unwittingly been living with, we are know wondering if the boiler is out of warranty as it wasn't installed to manufacturers instructions and if so will we be looking to add to cost of that to the compensation? How would we even work the cost of that out (potential future out of warranty costs??that are unknown) or should we have a new boiler installed and add that to the compensation cost?
So not such a short story but basically should I explain everything to Baxi and see what they say re the warranty? And then take it from there? Maybe also see a solicitor?
If I need to speak to Baxi that's fine but I'd also love to hear from anyone who's had a similar experience and how did they resolve it
To cut a long story short..ish...
We have recently had a gas engineer come to do our combi boiler service, and he has had to cap the boiler off as being dangerous due to the flue. He has issued a gas warning notice. He is coming back to resolve the issues within the next few days. So we're currently sat in the cold with no hot water or heating.The issues that have come to light are a faulty flue and generally a very poor and dangerous flue install by the original engineer, a new flue was not installed when he installed the boiler, he used the flue that was already there from the previous boiler, he told us that he had spoken to Baxi and was told that it didn't need a new flue. The one that is in the attic is incorrect (current engineer who only installs Baxi says he's never seen one like it before), it's also badly hanging and not secured properly. Original installer also did not provide us with a carbon monoxide alarm after the install. He also did not install a magnetic cleaner or do a system flush (we had to pay someone else to do these several months later when we discovered neither had been done). I have reported all these issues to Gas Safe and they have recorded it on their system as a complaint and they will be investigating. I have also spoken to citizens advice who said I am within my rights to claim compensation from the original installer. A whole can of worms is unfolding and we are in the process of drafting a letter to him regarding compensation (this is costing us a lot more money, over £1,000 alone to fix the flue next week) and putting aside the potential carbon monoxide risk that we have unwittingly been living with, we are know wondering if the boiler is out of warranty as it wasn't installed to manufacturers instructions and if so will we be looking to add to cost of that to the compensation? How would we even work the cost of that out (potential future out of warranty costs??that are unknown) or should we have a new boiler installed and add that to the compensation cost?
So not such a short story but basically should I explain everything to Baxi and see what they say re the warranty? And then take it from there? Maybe also see a solicitor?
If I need to speak to Baxi that's fine but I'd also love to hear from anyone who's had a similar experience and how did they resolve it
