- Joined
- 5 Dec 2011
- Messages
- 207
- Reaction score
- 3
- Country

Again thank you Harry for helping out.
This is a learner for all of us!!.......
I finally, after much more wasted time, got hold of somebody kinda connected to Hoover, after being dealt with by a call centre dude who was incredibly rude and unhelpful. He just wanted me to be moved onto another dept.
Basically, their service is now that you have to call an Hoover engineer (£160) who will come out, diagnose the issue and fit parts.
I explained that I used to be a white goods engineer and just needed a part number for the bearing set. He then went on to say that they are not available as it needs to be a whole drum set. (which is what we thought
).
But he was unable to tell me if and when an engineer is available. Working in a school, it is impossible to get time off work.
It turns out I can get a replacement 'complete tub' for £146.77 https://www.hooverspares.co.uk/wash...53314&path=1056567,1056552&model_ref=11872832
Why has it become so hard just to order a part, get it delivered and fitted???
Like you Harry, I am not a 'greener' either and I loathe scrapping things just because.
Literally, this weekend I have repaired my clothes air dryer and fixed an electrical problem with my halogen cooker. Hate chucking things out without trying to repair, but this one is a little different as the old machine is 6 and about a year ago I replaced the control panel module. Soi eventhough it is old, the important parts are relatively new. It's a gamble, I know but......
To be fair, replacing the whole tub would be a lot easier than a bearing replacement, but the prices are hugely different as explained in a previous comment.
Thank you for all your help and advice, but need help on what decision to make? A replacement tub and fitted by an engineer, but don't know when, a repalcement tub and I fit it or scrap and buy a new washing machine?

This is a learner for all of us!!.......
I finally, after much more wasted time, got hold of somebody kinda connected to Hoover, after being dealt with by a call centre dude who was incredibly rude and unhelpful. He just wanted me to be moved onto another dept.
Basically, their service is now that you have to call an Hoover engineer (£160) who will come out, diagnose the issue and fit parts.
I explained that I used to be a white goods engineer and just needed a part number for the bearing set. He then went on to say that they are not available as it needs to be a whole drum set. (which is what we thought
But he was unable to tell me if and when an engineer is available. Working in a school, it is impossible to get time off work.
It turns out I can get a replacement 'complete tub' for £146.77 https://www.hooverspares.co.uk/wash...53314&path=1056567,1056552&model_ref=11872832
Why has it become so hard just to order a part, get it delivered and fitted???
Like you Harry, I am not a 'greener' either and I loathe scrapping things just because.
Literally, this weekend I have repaired my clothes air dryer and fixed an electrical problem with my halogen cooker. Hate chucking things out without trying to repair, but this one is a little different as the old machine is 6 and about a year ago I replaced the control panel module. Soi eventhough it is old, the important parts are relatively new. It's a gamble, I know but......
To be fair, replacing the whole tub would be a lot easier than a bearing replacement, but the prices are hugely different as explained in a previous comment.
Thank you for all your help and advice, but need help on what decision to make? A replacement tub and fitted by an engineer, but don't know when, a repalcement tub and I fit it or scrap and buy a new washing machine?