This is not a diy query, but would appreciate it if anyone could offer advice on the following.
I recently had a boiler service carried out as part of my BG service and repair contract. The engineer left with the boiler switched off and advised that the boiler was unsafe as it had failed the combustion test. He advised that it was ok to turn it back on. The carbon dioxide and monoxide readings were not high enough for it to be condemned. When it was turned back on, it failed to ignite and displayed the fault code relating to a blocked condensate trap. The boiler is a Vokera and is 7 years old. It has been serviced every year and never had any problems.
a) should the engineer have left without rectifying whatever is causing the boiler to fail the combustion test.
b) should he have advised what the problem is likely to have been and perhaps arranged for another engineer to visit and sort the problem.
c) should he have checked and cleaned the condensate trap as part of a service.
d) could the blocked condensate be the cause of the failed combustion test.
I called BG and they were evasive and unhelpful to say the least. They could not arrange for anyone to visit and fix the boiler in a decent time frame so I arranged for another engineer to visit and the condensate was indeed blocked. The boiler is running again.
I recently had a boiler service carried out as part of my BG service and repair contract. The engineer left with the boiler switched off and advised that the boiler was unsafe as it had failed the combustion test. He advised that it was ok to turn it back on. The carbon dioxide and monoxide readings were not high enough for it to be condemned. When it was turned back on, it failed to ignite and displayed the fault code relating to a blocked condensate trap. The boiler is a Vokera and is 7 years old. It has been serviced every year and never had any problems.
a) should the engineer have left without rectifying whatever is causing the boiler to fail the combustion test.
b) should he have advised what the problem is likely to have been and perhaps arranged for another engineer to visit and sort the problem.
c) should he have checked and cleaned the condensate trap as part of a service.
d) could the blocked condensate be the cause of the failed combustion test.
I called BG and they were evasive and unhelpful to say the least. They could not arrange for anyone to visit and fix the boiler in a decent time frame so I arranged for another engineer to visit and the condensate was indeed blocked. The boiler is running again.