Vaillant EcoMax Pro 28E main heat exchanger damaged

[onlyfitidealboilers]

I don't call on group service engineers, for ANY reason with Vaillants.

I do tell customers to call them if they have a Glow Worm, as I won't work on these usually, apart from a basic service.

AFAIK there are only 2 proper vaillant engineers left in the country.

One of them is an agent working my patch and the other IIRC is either Northampton or Nottingham

What my agent doesn't know about Vaillants isn't worth knowing, but he won't touch Glow Worm etc.

But then each to his own

utter rubbish. i know a lad by me who is spot on an guess what he works direct for vaillant

 

[gas4you]

So what does it say on his van supplied by them then?

 

[onlyfitidealboilers]

Ford & Vaillant


may also say glow-worm & sauna duval or somthing like that!

 

[gas4you]

Exactly. A group service employee, not a Vaillant employee. I rest my case.

Sides and front have one of each make on them.

 

[Bunnyman]

Thanks dave.. Northampton that b me then lol!!

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• Bunnyman
• 26 Mar 2010
• 499

 

[Beerlover]

Gas4you, as you know everything; you must know that group service was set up by Vaillant to adsorb employees of the companies they had acquired (no redundancies), and retrained to group standards. GROUP SERVICE IS VAILLANT.

Glowworm staff were retrained to work on the new owners products, Saunier engineers likewise - and ALL were trained on the carp that was hepworth that Big Bunny had inherited.

I'm ex Baxi, ex BG, ex Group Service, a Guilded Plumber (with 3 distinctions) and have 32 years experience in my trade.

Yet I still listen and learn from people on this site.

What can you teach me?

 

[Bunnyman]

Well I don't think I can teach u anythin beerlover but if u specialise in one product ie Vaillant u must have more expertise than someone who tries to know about several I agree with a post by DM46 earlier it can make u a bit blinkered tho!! Ex British gas ex german factory trained Vaillant city an guilds gas ONC Btech and HNC in gas for what there worth lol!!

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• Bunnyman
• 26 Mar 2010
• 499

 

[Beerlover]

You are the type of man I listen to! Not some self opinionated, self promoting little tw*t.

I'm sure you've forgotten more than I know

 

[Bunnyman]

Well beerlover DM46 put me on to this site an I learned loads.. I even mended me own tumbledrier with info from electrical .. The info on other makes an there faults make interesting readin even if I don't mend em

 

[harold5]

Thanks for all the advice. Does anyone know how long it might take an engineer to actually replace a primary heat exchanger on this boiler

couple of hours. unless someone else is paying for it phone group service for fixed price repair. £300 including boiler covered for 12 months.heat exchanger will cost close to that.

 

[Bunnyman]

Harold5 I dontthink the fixed price covers the heat exchangers mate

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• Bunnyman
• 26 Mar 2010
• 499

 

[mickyg]

Thanks for all the advice. Does anyone know how long it might take an engineer to actually replace a primary heat exchanger on this boiler.

about 30-45mins work, plus the time to drain down and refil and bleed, the later can take anything from 45mins to 2hrs or so.

 

[Agile]

The Vaillant engineer has visited and diagnosed this fault but noticed a bolt missing from the heat exchanger. He also noticed the seal was changed at the last service a few months ago to a graphite seal. No-one has touched the boiler since this last service.

The only way he could have known that for sure is if he had opened the combustion chamber ( CC ).

But he might have assumed it form a note written on the outside or from the type of not fitted.

It would not be unreasonable for him to have opened the CC to see if the seal had been changed to the later type. If it has not been changed then its seriously at risk of failing and doing a lot of damage.

I therefore conclude the second engineer may well have opened it and in the process the stud snapped off.

But now its not possible to prove who did it.

Tony

 

[simond]

The seal pack comes with a label.

If this boiler previously had the old type seal in it, it had not been serviced for a long time; it also had not been registered or it would have been upgraded by the recall.

I suspect that the servicing man snapped off the stud, but it is conjecture. As previously pointed out, the Vaillant Group Service man could just have changed it if he broke it.

In our area (Croydon, Redhill etc) we have a very good Vaillant Group Service engineer. Never had an issue with him.

Shame Vaillant UK don't have better customer service but there are some very good employees in there still. And the product is, in my view, amongst the best.

 

[namsag]

Bunnyman did you go back to leics to do your ONC .
We where pulled in by vic harrison and pogels wood (fellows) and told dont even think of coming back for it and if any of you fail your finals your not resitting them.
Think we pished them off slightly