I've had a quite large, and growing amount, in a Nat West Reward current account - yes, silly me! It's an account which pays you a small amount back, for direct debits, but no interest, yet charges you a £2 monthly fee to use the account.
A while ago, I opened an account, which does pay interest, with another bank, but didn't support switch. I gradually moved the deposit across and the direct debits, leaving small sum in place, in case I had missed anything, or there were any hiccups (there was one).
On Monday, I read up via the NW App, and Cory, how to finally close the account - it said clear the account to £0.00, then click close - it still owed me £1 on the Reward thingummy. That done, it then said my account was closed.
Tuesday, I got a message from the NW app, suggesting my account was -£2.00, and if not paid it would go into overdraft -so I rang NW, and they said it had been the monthly fee, which had been pending, I would have to pay, and once paid, my account would close. How come their system, didn't know there was a pending payment, owed to the NW?
Wednesday, yesterday, I received notification from NW, via the app, to say I still owed the £1.50 because the £2.00 had immediately gone into overdraft, because I had closed the account. Instead of paying it, I fired off a formal complaint to NW - this after all they have earned from my account with them over the years, in interest.
A while ago, I opened an account, which does pay interest, with another bank, but didn't support switch. I gradually moved the deposit across and the direct debits, leaving small sum in place, in case I had missed anything, or there were any hiccups (there was one).
On Monday, I read up via the NW App, and Cory, how to finally close the account - it said clear the account to £0.00, then click close - it still owed me £1 on the Reward thingummy. That done, it then said my account was closed.
Tuesday, I got a message from the NW app, suggesting my account was -£2.00, and if not paid it would go into overdraft -so I rang NW, and they said it had been the monthly fee, which had been pending, I would have to pay, and once paid, my account would close. How come their system, didn't know there was a pending payment, owed to the NW?
Wednesday, yesterday, I received notification from NW, via the app, to say I still owed the £1.50 because the £2.00 had immediately gone into overdraft, because I had closed the account. Instead of paying it, I fired off a formal complaint to NW - this after all they have earned from my account with them over the years, in interest.
