Just had a quick look at the MIL's Exxcel 1200 because she said it wasn't spinning. I started the spin program and it counted down from 11 mins as normal, and the whining noise was present which I presume is the motor. But the drum wasn't turning. Is there a rubber belt that's connecting the two that has snapped? Seems like the obvious cause but just wanted to check there's no other possibilities. I didn't have much time to investigate - is it easy to pop the lid off and to replace? I'll have a proper look at the weekend. TIA.