British Gas Homecare

[ollski]

If the 24cdi is the one with the diverter fitted with its axis from left to right and towards the back then I expect the BG men knew exactly what the problem was but "chose" to act dumb!

Apart from the old Ravenheat and the Worcester Heatslave 9.24 ( and ignoring the Sonya Duval and the old Ocean ) that Worcester must be the worst one to do. I would allow 2.5 hours.

Tony

Tony you don't like the heatslave 9.24 do you?, I have always thought it the easiest although the electronic version han be a pain if you have no access on the right hand side. Agree on the 24cdi though, I do have a mate who reckons he made a scredriver which gets to the 'impossible' screw and can complete the job in 30 mins....I've yet to see it in action though.

 

[JohnD]

He's obviously using the Sonic Screwdriver from the Type 44.

 

[Nige F]

As I said way back BG are the enemy and their fitters couldn`t fit a french letter, most of them Never been Corgi and never touch boilers since the law changed....who needs the hassle.

 

[JohnD]

As I said way back BG are the enemy and their fitters couldn`t fit a french letter.

That's women's work!

 

[scatmanjohn]

peirot wrote:

to cut a long story short BG man turns up I arrive about 5 minutes later with kit to repair it. embarrass him and end up standing over him while he does job.

I hope you got him to totally strip the diverter part as well and not just replace the diaphragm.

 

[ACOperson]

If you do a few of those 24CDI & CDI Xtra diverters they become quite straightforward.

 

[pierrot]

If the 24cdi is the one with the diverter fitted with its axis from left to right and towards the back then I expect the BG men knew exactly what the problem was but "chose" to act dumb!

Apart from the old Ravenheat and the Worcester Heatslave 9.24 ( and ignoring the Sonya Duval and the old Ocean ) that Worcester must be the worst one to do. I would allow 2.5 hours.

Tony

I do that many I can generally do one in about 40 mins if pushed.

 

[krishen]

British Gas Home cover is a good idea and security for help when needed.They give preferences to disabled or elderly with medical condition.I got an engineer at about 10 pm (night) with the courtesy of the person attending my call. We had shivered all day and had been heating water on the cooker to wash hands.
Only problem I see is diagnostic ability despite many repeated visits. They would seem to wash their hands if costly problem is confronted. I am told there is a leak in the under floor pipe work servicing the central heating and the replacement will be chargeable item while the pipe work is clearly shown in their literature as covered

 

[sepbon]

as an engineer for BG and reading into all the above i think that the cover is good and not just because i work for them its because the amount of boilers visited everyday and the parts replaced add up to a stupid amount and the reason we deem boilers obsolete is because we will only fit genuine parts from suppliers instead of you average plumber who would botch it up.

I agree with u mate ive been an bg engineer for a number years and like you said it's not just because i work for them

a, u get a comprehensive 1 to 4 star cover 365 days a yr 24hrs a day
b, unlimited parts and labour subject to age of appliance,emergancy response
c, annual service vists ,pluming inspection, drainage repair,white goods repair,electricains

bg like to pride thereselves on best advice and safty as that comes first before any thing else.

alot of people out there can critize and say this and that about bg but when there's a problem that no one can't or indeed won't fix, because a) there inexperienced or what ever the case maybe at the end of the day the buck stops with who ?

In some extreme cases yes some bg engineers don't get it right 1st,2nd 3rd or 4th time lucky wot people dont realize as wells as engineers are expected to carry out all the safty check requirements to the boiler before working on it they have to repeat the same thing after as well as diagnosing some of the most worst and annoying intermitant fault going on various makes and models we do the lot

just to put into context a bg engineer is expected to vist 8-10 jobs per day not easy when u have these expectation would you agree ? it would be very unfair to make judgement that BG are rubbish as one subcriber had quoted in what context does he mean at the end of the day we are all human mate no one's perfect in this world not even me

finally having a service plan like this is worth more weigth than gold its like joining the AA,RAC,Greenflagan emergancy service the list goes on you'll never know when u might need them , I think its important to have and I would honestly say it is well reccomended to have one.

 

[DP]

Sepbon, are you saying I as a heating engineer am lax in my duties and that you being part of a big organisation, are a superior engineer? Your post is like reading the Gas Installer magazine- all self praise.

There are non BG engineers out there who would run rings round many BG guys (I hasten to say not all as some posters here are BG and exBG who are very very good).

I commonly see BG guys changing one part after another resulting in multiple visits. But that goes for non BG 'engineers' as well. A repair I have just completed was to a boiler condemned by BG engineer. Boiler is a Vokera Linea on which the main HE had a pinhole which over time had corroded the right hand combustion chamber panel. He also said the electronics were fried by leaking water, thus needed a replacement boiler. I called to replace the main HE, combustion chamber and insulation panels. Cuffed electronics turned out to be broken control knob.

Couple across the road asked me to look at their boiler that was condemned for split burner bar which was no longer available. I could see no splits and suggested that the engineer be called again to review the 'split decision'. Magically the split disappeared and boiler is still working to this day.

I have many horror stories both sides of the fence. I for one will never want to self praise- it is a far better feeling when praise comes unbidden.

Incidentally, I cannot understand why a two year old post was reserected.

 

[Corgigrouch]

BG, just like all of us have their use and can provide a good and useful service.. However, I was called to a BBU with a faulty gas valve, it hadn't been serviced for 8 years and looked like a bear lived in there, HE was clogged wit soot. It took me a moment or two to find the boiler as it had been carfully hidden inside a book case with doors on which could be opened to use the fire

I explained the dangers and the significance of the soot in a very stern way, serviced the boiler, fitted a new gas valve and dismantled the book case and placed it out of harms way with a suggestion that although the BBU could potter on for many years, it may be time to consider a new boiler in the Spring as the reason for the book case was to hide the ugly fire.. This is where I feel a BG service would fall down and a good local engineer would shine.

 

[gavinda]

wow nice install

you seriously think a bg eng would have acted in a different way to you? i know i wouldnt have nor 'most' of my colleagues.

that just sounded like acustomer issue rather than the difference between 'us and them'.

 

[Corgigrouch]

wow nice install

you seriously think a bg eng would have acted in a different way to you? i know i wouldnt have nor 'most' of my colleagues.

that just sounded like acustomer issue rather than the difference between 'us and them'.

The customer was most reluctant to lose her book case, but yes, given the time restraints on engineers at this time of year, I do feel that it wold have been a case of cut and cap.

 

[gavinda]

wow nice install

you seriously think a bg eng would have acted in a different way to you? i know i wouldnt have nor 'most' of my colleagues.

that just sounded like acustomer issue rather than the difference between 'us and them'.

The customer was most reluctant to lose her book case, but yes, given the time restraints on engineers at this time of year, I do feel that it wold have been a case of cut and cap.

oh yeah i see what you mean... id probly would have c and c'd unless the bookcase was relatively easy. but sometimes customers need you to be tough to make them understand the seriousness.
like the customer who year after year i go to and every time find the vents blocked. . ive capped a few rather than sorting the vent. im not haveing an accustaion of missing that when you die i tell them.

 

[nickso]

wow nice install

you seriously think a bg eng would have acted in a different way to you? i know i wouldnt have nor 'most' of my colleagues.

that just sounded like acustomer issue rather than the difference between 'us and them'.

The customer was most reluctant to lose her book case, but yes, given the time restraints on engineers at this time of year, I do feel that it wold have been a case of cut and cap.

not me, i would have done what you did. can't think of single eng round here who would have chopped it.