I'm with squeaky. Try to wiggle out the plug with your fingernails. It will have a bolt screwed into the bottom. This bolt is pushed upwards by a lever underneath when you turn the knob.
Turn the knob and see if the lever in the waste moves up.
If it does, unscrew the bolt enough that when it rests on the lever the plug is raised above its seating.
Then use the locknut to fix it tightly in position so it doesn't move about on the screw threads.
That's the usual trouble.
If the lever doesn't move, or there's no bolt, come back.
Hello. My quest for answers of a similar problem has brought me to this site and your response.
My story:
The installer has fitted the bathroom. My husband used the bath the first time; the plug worked as it should. I stepped in after him to take a shower, my foot accidentally pushed the plug in, the mechanism stopped working. The fitter was called back and his diagnosis was that the cable is broken (the lever inside the waste is not moving when the round handle is moved and the handle is twisting freely/loosely). He explained that he needs to damage the newly fitted and sealed bath panel to install a new waste. He added that this happens all the time to other customers, that I should have removed the plug first before taking a shower, so the easiest thing is to by a plug on a chain and forget the problem. I spoke to the company who sold me the goods; they suggested that it could have happened because the installers had “overtightened” the “thing”… not sure which part exactly. They are prepared to replace the waste but not the panel and the installer is charging extra to redo the whole job. (The new bathroom hasn’t gone live even 24 hours when the whole thing happened).
Please, can you help me understand what has actually happened (surely one has to be able to stand on it without it snapping straight away… Also, it doesn’t come with instructions “please remove before you shower”… ).
Who should take responsibility for what and what expense, if any, is fair for me to agree to?
I will be most grateful for your time and advice.
P.S. This bathroom is our first renovation project ever, carried out on little money that we have been saving for few years.
The waste is by VADO and it was added to our order by the supplier company, a bathroom showroom.
