Bypassing the wait on the phone, listening to the musak?

[Harry Bloomfield]

I've just tried to get a PAC from EE, by texting to 150, that failed for some reason, so I tried to ring them and managed to find a way to at least get in the queue, to speak to a human, but after an hour listening to musak in the queue, I gave up. Some companies now let you press a button, to get a call back, but not EE. ...

Has anyone found any way to avoid having to listen to the musak, without missing the operator if and when they do answer?

 

[Stivino]

Have you tried texting "PAC" to 65075 from the number you want to transfer? You should receive your PAC by text message within seconds.

 

[Harry Bloomfield]

Have you tried texting "PAC" to 65075 from the number you want to transfer? You should receive your PAC by text message within seconds.

Yep, I texted PAC plus my DOB, as requested, to 65075 - it replied with The keyword was wrong.

Got it now - it worked without the DOB..