So I'm not alone after all. I've been having problems with the CVC10, then CVC11, combined with the vaguaries of CDA's customer service for the past two years. I've now decided to record my progress on the following facebook page, so please take a look and if you sympathise with the issues around product quality and customer service, give it a 'Like'
http://www.facebook.com/AllIWantIsADecentCupOfCoffee
Thanks for reading.
http://www.facebook.com/AllIWantIsADecentCupOfCoffee
Thanks for reading.