I was wondering if I could get a view from maybe a car assessors angle on the following.
I went to start my car one morning after it had stood on the drive for 3 days. It is a Volkswagen cc so you have to depress the clutch to start it. I did this and the clutch pedal didn't return. I called the breakdown service and he inspected the car, underneath it, inside by the pedal, under the bonnet and the reservoir level. All seemed fine to him so he couldn't identify any loss of fluid.
He then drove my car to the approved repairers. They say they did an inspection of it including the cylinders and removing the engine covers etc and they found no loss of fluid. They diagnosed contaminated fluid and so drained and replaced it. I used it for one journey of approximately 18 miles and then parked the car up. A few days later when I came to use it the pedal was back on the floor and the fluid over the driveway.
The warranty refused to pay out saying it was a long term leak. The repairers hadn't told them that they had worked on it and inspected it 18 miles ago.
Could the repairers diagnosis have been wrong ?
I know the failed part would have needed replacing anyway but the clutch was contaminated so the damage far worse.
Another point I would like to make is that when the warranty company sent an assessor in to the garage I noticed that at the top of the report he is informed of what type of warranty I have and that cause of breakdown being latent build up is unlikely. I also noted that the garage had backdated the claims date and added around 50 miles to the recorded mileage on the car. I must stress that it was on paper only for the assessors report. They also with held the information from him that they had worked on the car. His findings were that the fluid leak had been there for around 1000 miles and that I should have noticed the symptoms.
Thanks
I went to start my car one morning after it had stood on the drive for 3 days. It is a Volkswagen cc so you have to depress the clutch to start it. I did this and the clutch pedal didn't return. I called the breakdown service and he inspected the car, underneath it, inside by the pedal, under the bonnet and the reservoir level. All seemed fine to him so he couldn't identify any loss of fluid.
He then drove my car to the approved repairers. They say they did an inspection of it including the cylinders and removing the engine covers etc and they found no loss of fluid. They diagnosed contaminated fluid and so drained and replaced it. I used it for one journey of approximately 18 miles and then parked the car up. A few days later when I came to use it the pedal was back on the floor and the fluid over the driveway.
The warranty refused to pay out saying it was a long term leak. The repairers hadn't told them that they had worked on it and inspected it 18 miles ago.
Could the repairers diagnosis have been wrong ?
I know the failed part would have needed replacing anyway but the clutch was contaminated so the damage far worse.
Another point I would like to make is that when the warranty company sent an assessor in to the garage I noticed that at the top of the report he is informed of what type of warranty I have and that cause of breakdown being latent build up is unlikely. I also noted that the garage had backdated the claims date and added around 50 miles to the recorded mileage on the car. I must stress that it was on paper only for the assessors report. They also with held the information from him that they had worked on the car. His findings were that the fluid leak had been there for around 1000 miles and that I should have noticed the symptoms.
Thanks
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