1. Visiting from the US? Why not try DIYnot.US instead? Click here to continue to DIYnot.US.
    Dismiss Notice

colour change on display and print

Discussion in 'Software' started by JohnD, 8 Jun 2021.

  1. JohnD

    JohnD

    Joined:
    15 Nov 2005
    Messages:
    70,984
    Thanks Received:
    4,020
    Location:
    Crossgates
    Country:
    Cook Islands
    I recently made the mistake of transferring to an energy company called Avro

    they have decided to use pale green for some of the text on their emails and documents, which I find very difficult to read, and which does not print on my laser.

    When I've encountered poor design that is difficult to read before, I've asked the company, and they've always offered a "large font" and/or black and white option, apparently as part of their Accessibiliy policy for the visually impaired. I asked Avro about that, and they brusquely suggested I might like to *** off and take my business elsewhere (I have summarised the wording of their reply).

    is there a way I can change colour to B&W? The document is in PDF, I have the Adobe reader but see no option to change colour to view or print.

    Nor in Windows Live mail for the email.

    I'm on Windows 10 Home
     
  2. Sponsored Links
  3. freddiemercurystwin

    freddiemercurystwin

    Joined:
    21 Jan 2007
    Messages:
    19,424
    Thanks Received:
    2,170
    Location:
    Devon
    Country:
    United Kingdom
    In the printer settings when you go to print it don't you just print in black and white rather than colour instead?
     
  4. rossj81

    rossj81

    Joined:
    13 Nov 2019
    Messages:
    59
    Thanks Received:
    15
    Location:
    Warwickshire
    Country:
    United Kingdom
    Printing in black and white is likely to render pale colours in white (i.e. not printed)
     
    • Like Like x 1
  5. JohnD

    JohnD

    Joined:
    15 Nov 2005
    Messages:
    70,984
    Thanks Received:
    4,020
    Location:
    Crossgates
    Country:
    Cook Islands
    yes, that seems to be what it does. It is a monochrome laser printer

    I have tried it in greyscale, which also makes it invisible (and also makes the light grey text they have chosen to use for some parts, too faint to read)
     
  6. rossj81

    rossj81

    Joined:
    13 Nov 2019
    Messages:
    59
    Thanks Received:
    15
    Location:
    Warwickshire
    Country:
    United Kingdom
    In Adobe Reader, go to Edit > Preferences > Accessibility > Replace Document Colours > Use High-Contrast Colours
     
  7. JohnD

    JohnD

    Joined:
    15 Nov 2005
    Messages:
    70,984
    Thanks Received:
    4,020
    Location:
    Crossgates
    Country:
    Cook Islands
    thanks

    I set it to
    high contast
    black text on white

    it has changed the text on page 1 to black on white

    but on page 2 onwards, all text is green

    can't see why.

    I tried again with "edit select all" but it is still green
     
  8. rossj81

    rossj81

    Joined:
    13 Nov 2019
    Messages:
    59
    Thanks Received:
    15
    Location:
    Warwickshire
    Country:
    United Kingdom
    Is it text text, or is it text that's been saved as an image? Can you copy and paste the text in another application, say Word?
     
  9. opps

    opps

    Joined:
    16 Jun 2006
    Messages:
    4,733
    Thanks Received:
    751
    Location:
    London
    Country:
    United Kingdom
    How does a monochrome printer print green?
     
  10. Sponsored Links
  11. JohnD

    JohnD

    Joined:
    15 Nov 2005
    Messages:
    70,984
    Thanks Received:
    4,020
    Location:
    Crossgates
    Country:
    Cook Islands
    it doesn't.

    but the onscreen display still shows green text after I have tried to change it on Acrobat.

    therefore the printer continues not to print it.
     
  12. JohnD

    JohnD

    Joined:
    15 Nov 2005
    Messages:
    70,984
    Thanks Received:
    4,020
    Location:
    Crossgates
    Country:
    Cook Islands
    yes, it is text, not image (apart from the logo). I can copy and paste it, as a one off, but as Avro are unwilling or incapable of providing documents that I can read, I have now taken their advice.

    but thanks for the tip.
     
  13. opps

    opps

    Joined:
    16 Jun 2006
    Messages:
    4,733
    Thanks Received:
    751
    Location:
    London
    Country:
    United Kingdom
    Fair enough.

    I just told my laptop to print this website. I am in the pub and not connected to a printer. I told it to print to Adobe PDF. I then selected "print in greyscale" In the preview it removes all of the colours and saves the file as a new PDF.

    Have you tried doing that? You will be creating a new greyscale PDf which you can then hopefully send to your printer.

    Admittedly, I am using Acrobat Pro XI.
     
  14. opps

    opps

    Joined:
    16 Jun 2006
    Messages:
    4,733
    Thanks Received:
    751
    Location:
    London
    Country:
    United Kingdom
    Bypassing Adobe- I just asked my lappy to use "microsoft print to PDF" as the printer. It too has the option to use grey scale. I opened a PDF with colours in it and selected "black and white", again the preview and save files are black and white.
     
  15. fixitflav

    fixitflav

    Joined:
    20 Mar 2018
    Messages:
    976
    Thanks Received:
    103
    Location:
    Stoke-on-Trent
    Country:
    United Kingdom
    I'm with AVRO too. By coincidence, I was just now listening to You and yours on Radio 4, and Avro used to have one of the best reputations, but now they're gone poor for customer response etc. They blame it on Covid, naturally

    I just did the following which seems to work, at least for PDFs.

    Open a document. Highlight some text (not area selected for snapshot). Copy, then paste it into a Word document. You then have all the font options available, including automatic or black font. Tried it with the complete statement and the layout isn't exactly the same, but you can play around with that in Word if it's important. At least you can read it!

    Example from part of a statement below. I wanted to attach the Word doc but when I hit Upload a File it only comes up with PDF docs. I'm pretty sure I've uploaded other types of file previously, anybody comment?

    Your Gas & Electricity Bill
    Your current balance is £153.24


    Credit
    Take a look inside for a breakdown of your monthly bill – this bill
    has been calculated using the most up-to-date meter readings
    available.

    You’ll find how we have calculated your current balance and
    further information including your energy usage and your tariff
    details.

    You are on our Direct Debit scheme so you do not need to take
    any further action unless we require you to do so.
    If you feel you are paying too much or too little, take a meter
    reading and submit online via your myAvro account or give us a
    call.

    Could you pay less?
    We estimate
     
    Last edited: 11 Jun 2021 at 3:36 PM
  16. Captain Nemesis

    Captain Nemesis

    Joined:
    8 Jul 2020
    Messages:
    1,128
    Thanks Received:
    54
    Country:
    United Kingdom
    I would be very surprised if that wasnt contrary to disability discrimination legislation.

    Write to them to say that you absolutely will pay their bills, but only when they send you ones which you can read.

    I was going to suggest the same as fixit, if the document security allows copying.
     
  17. JohnD

    JohnD

    Joined:
    15 Nov 2005
    Messages:
    70,984
    Thanks Received:
    4,020
    Location:
    Crossgates
    Country:
    Cook Islands
    so would I, but they have made it very clear that they don't care.

    It is not the sort of company I would wish to be associated with.

    Avro Energy is their name.

    Remember that.
     
Loading...

Share This Page