CWI guarantee CIGA

[5oysterman2]

Is this the normal reply from ciga:

However, CIGA is unable to guarantee the performance of the product once installed, and this is totally reliant on several other factors to include water vapour extraction, regular ventilation and adequate heating control. So therefore we will come out & do an inspection.

that this property shouldn't have had CWI installed due to it's location(West coast of Cumbria).

We believe the CWI is not working/failed & are waiting for an inspection to be done.

Is it worth pursuing them & if so, best way. Many thanks

 

[^woody^]

Strictly it's a warranty not a guarantee, so there are legal differences, and you should regard it as being defect based, not outcome based.

So the warranty covers issues related to the installation [operation] and not the suitably or performance of the product.