electricity meter wiring

[alex2012]

Hi
There used to be three electricity tariffs in my flat with SSO, covering superdeal, night and day usage. The tenant changed the electricity supplier to So Energy without my permission with new meter installed and there is now only one tariff.
However, it was later found that the storage heaters, hot water tank, bedroom heating and a few fans have not worked since the supplier was changed. I suspect that the wiring supplying these facilities is no longer connected correctly through the meter.
As you can see, there are three paired cables coming from the bottom of the consumer unit (left: super deal, the bottom heating element of water tank, middle: light, kitchen, socket, the top heating element in water tank, Right: storage heating). I found only one of the two cables in middle section are wired into the white electricity meter. At present, only the middle section appears to have a power supply. The facilities connected to the left and right sides seem to have no power.
I would appreciate it if you could help me understand how this wiring if possible. I would like to understand the issue before contacting So Energy, as it may be necessary to ask them to correct the metering or wiring arrangement.
Many thanks for your help.

 

[endecotp]

The tenant changed the electricity supplier to So Energy without my permission

Tenants don’t need permission to change energy suppliers.

I would appreciate it if you could help me understand how this wiring if possible.

A photo from further back would help.

 

[Murdochcat]

As this is a rental could you post the schedule of results from the EICR and a photo showing the circuit breakers?

 

[morqthana]

Tenants don’t need permission to change energy suppliers.

Maybe not, but if they change tariffs and off-peak appliances no longer work, that's a choice they freely made, so not down to the landlord to remedy, surely?

 

[Diver Fred]

Several questions
1, has the tenant left thee premises? It does read as they have.
2, Or are they complaining the heating is no longer working?
3, has the wiring been left in a safe condition?

A comment :- The person* who changed the meter didn't do a sensible job. It isn''t up to any standard.

* I wouldn't call the meter changer an engineer** or even a technician.

** As an electrical engineer I'd really upset to the workmanship of the person who did that job called an engineer.

 

[alex2012]

Several questions
1, has the tenant left thee premises? It does read as they have.

Yes tenant moved out now.

2, Or are they complaining the heating is no longer working?

Yes tenant complained the heating and a few facilities relating to super deal and night tariff stopped to work a few months later after the meter change

3, has the wiring been left in a safe condition?

The wiring seems been left in a safe condition into the two red boxes as shown in the photo but not to the meter

A comment :- The person* who changed the meter didn't do a sensible job. It isn''t up to any standard.

The meter was changed by someone from SO energy as later told by the tenant.

* I wouldn't call the meter changer an engineer** or even a technician.

It looks some facilities wiring been left behind without power supplied

** As an electrical engineer I'd really upset to the workmanship of the person who did that job called an engineer.

 

[morqthana]

People call washing machine repairers 'engineers'.

Also https://en.wikipedia.org/wiki/Engineer_(disambiguation)

 

[morqthana]

Yes tenant complained the heating and a few facilities relating to super deal and night tariff stopped to work a few months later after the meter change

Are they retarded?

 

[alex2012]

Tenants don’t need permission to change energy suppliers.



A photo from further back would help.

As this is a rental could you post the schedule of results from the EICR and a photo showing the circuit br

Several questions
1, has the tenant left thee premises? It does read as they have.
2, Or are they complaining the heating is no longer working?
3, has the wiring been left in a safe condition?

A comment :- The person* who changed the meter didn't do a sensible job. It isn''t up to any standard.

* I wouldn't call the meter changer an engineer** or even a technician.

** As an electrical engineer I'd really upset to the workmanship of the person who did that job called an engineer.

Thanks. Do you think if there is a chance that I can ask the new energy supply to correct it and how can I complain the work done by the 'engineer'

 

[alex2012]

Are they retarded?

She seems to be a reliable tenant. However I feel very bad the way she had the meter changed and the messy she left behind

 

[alex2012]

 

[alex2012]

I uploaded screenshot of the consume unit and the original meter with three tariffs from eicr report conducted in 2022

 

[endecotp]

I found only one of the two cables in middle section are wired into the white electricity meter.

It’s not easy to see what’s going in the photos.

In your very first photo, I think I can see:

A brown wire coming from the meter to a new junction block, with two wires coming out of there and going to the CU.
A grey wire coming out of the meter behind the brown wire (only just visible) and going to the CU. (I’m less sure about this one!)
(That’s the three lives)

A grey wire coming out of the meter between the brown wire and the black wire and going to the CU.
A grey wire coming out of the top of the service head and going to the CU.
A grey wire coming out of the bottom of the service head, next to the earth wire, and going to the CU.
(That’s the three neutrals.)

Do you agree?

They wires from the CU don’t all go directly to the meter, but none of them are actually disconnected.

It is not clear why things are not working. Are there also timeswitches somewhere?

 

[Murdochcat]

For starters I’m not convinced your EICR was done properly as that CU doesn’t appear to have any RCD protection and I would have awarded it some C2’s

This is going to cost more than you think

And yes the energy provider has failed to update properly

 

[ericmark]

I know the tariff designed for solar panels can have three times, over night off-peak, standard, and peak, but it does not need a duel output it would normally have a single output, and it is down to the house holder to set what turns on when.

Back in the 80's we had economy 7, and the big problem was clocks not keeping the right time, so we had a special meter which used radio 4 LW time signal to turn o /off the supply to our storage radiators and it did not supply anything else and used UTC all year around.

But as time went on we got tariffs which followed British summer and winter time, and the machines did the switching, so tumble drier etc. Turns on when we the used tell it to. And often it needs a 24/7 supply to work its clock and turn on. If plugged into the off-peak only supply it would fail.

So the user is given the option of how he wants the smart meter to work, and so the question is what did the old tenant ask for.

I know I made an error, and got tied into a tariff for 12 months.

So it is down to what the old tenant asked for, and it seems there was a comuications failure some where, but as to who made the error we don't know.

It is possible it auto reverted to standard tariff at change of tenant or time limit. My EV tariff with BG auto stopped after a year, but with Octopus it auto rolled over.

So may have been due to washing machine or tumble drier not working with power turning off, as they lose their time.

So we can only guess. And since off-peak charges more than standard rate at peak times, to revert to standard rate on change of tenant makes sense.

So only person who can help is the supplier.