Hi
There used to be three electricity tariffs in my flat with SSO, covering superdeal, night and day usage. The tenant changed the electricity supplier to So Energy without my permission with new meter installed and there is now only one tariff.
However, it was later found that the storage heaters, hot water tank, bedroom heating and a few fans have not worked since the supplier was changed. I suspect that the wiring supplying these facilities is no longer connected correctly through the meter.
As you can see, there are three paired cables coming from the bottom of the consumer unit (left: super deal, the bottom heating element of water tank, middle: light, kitchen, socket, the top heating element in water tank, Right: storage heating). I found only one of the two cables in middle section are wired into the white electricity meter. At present, only the middle section appears to have a power supply. The facilities connected to the left and right sides seem to have no power.
I would appreciate it if you could help me understand how this wiring if possible. I would like to understand the issue before contacting So Energy, as it may be necessary to ask them to correct the metering or wiring arrangement.
Many thanks for your help.
There used to be three electricity tariffs in my flat with SSO, covering superdeal, night and day usage. The tenant changed the electricity supplier to So Energy without my permission with new meter installed and there is now only one tariff.
However, it was later found that the storage heaters, hot water tank, bedroom heating and a few fans have not worked since the supplier was changed. I suspect that the wiring supplying these facilities is no longer connected correctly through the meter.
As you can see, there are three paired cables coming from the bottom of the consumer unit (left: super deal, the bottom heating element of water tank, middle: light, kitchen, socket, the top heating element in water tank, Right: storage heating). I found only one of the two cables in middle section are wired into the white electricity meter. At present, only the middle section appears to have a power supply. The facilities connected to the left and right sides seem to have no power.
I would appreciate it if you could help me understand how this wiring if possible. I would like to understand the issue before contacting So Energy, as it may be necessary to ask them to correct the metering or wiring arrangement.
Many thanks for your help.
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