This is such a useful Forum that I thought I would ask another question which is all about electricty suppliers. This is a small farm
on a 3-phase supply with an outside meter in a cabinet but we do not use much electric for the farm, it is mainly for the house. I
used to be with Southern Electric and we had a great system whereby I read the meter (day & night rates) when asked to do so, sent
the readings in via their site, SE emailed the bill and I paid it promptly on-line. Someone would come once a year to get a reading
(and presumably to check that I wasn't cheating the system !) and everything worked fine.
But of course SE is no more and I was transferred to another supplier who I will not name but some of you will know who it is. And
they are the pits. Firstly, because I won't do Direct Debit they are charging crazy rates per kWh. Their web site is rubbish and as well
as updating my account every day with the daily charge they are also guessing my useage and adding that to my account every day
as well. And of course they are being ridiculous with their estimation.
And I refuse to have a smart meter, in fact I'm under the impression that it is not possible with a 3ph supply but I stand to be
corrected about that.
I want to change supplier and so my simple questions are :
1. Is there a supplier out there who will allow me to send meter readings and who will remind me when one is due and who will then
email me the resultant bill which I have always paid promptly ?
2. Is there a supplier who won't rip me off just because I won't sign a Direct Debit ?
My apologies for being a bit long winded but I am just so fed up with being treated like something that the cat has coughed up.
I have Googled the subject but I feel that practical unbiased advice from Members of this Forum would be much more helpful.
Many thanks and appreciation in advance to anyone who will help and/or advise me on the above.
on a 3-phase supply with an outside meter in a cabinet but we do not use much electric for the farm, it is mainly for the house. I
used to be with Southern Electric and we had a great system whereby I read the meter (day & night rates) when asked to do so, sent
the readings in via their site, SE emailed the bill and I paid it promptly on-line. Someone would come once a year to get a reading
(and presumably to check that I wasn't cheating the system !) and everything worked fine.
But of course SE is no more and I was transferred to another supplier who I will not name but some of you will know who it is. And
they are the pits. Firstly, because I won't do Direct Debit they are charging crazy rates per kWh. Their web site is rubbish and as well
as updating my account every day with the daily charge they are also guessing my useage and adding that to my account every day
as well. And of course they are being ridiculous with their estimation.
And I refuse to have a smart meter, in fact I'm under the impression that it is not possible with a 3ph supply but I stand to be
corrected about that.
I want to change supplier and so my simple questions are :
1. Is there a supplier out there who will allow me to send meter readings and who will remind me when one is due and who will then
email me the resultant bill which I have always paid promptly ?
2. Is there a supplier who won't rip me off just because I won't sign a Direct Debit ?
My apologies for being a bit long winded but I am just so fed up with being treated like something that the cat has coughed up.
I have Googled the subject but I feel that practical unbiased advice from Members of this Forum would be much more helpful.
Many thanks and appreciation in advance to anyone who will help and/or advise me on the above.