We had a new composite door fitted by someone that lives in the next street as he gave us the cheapest quote and advise that he would fit the exact door I pointed out from a borcure. We ordered a white door.
He came to fit it and advised that he'd ordered black in error and asked if we wanted to look at it, to which we refused advising we wanted a white one and he agreed to order another.
He fitted it a couple of weeks later, and a day after I noticed a paint park on the glass and discovered that he'd had the black door painted white! After much discussion, he agreed to order a new door slab and replace it.
He has since done so. I have now noticed that the door leaks through the bottom of the glass. On further inspection there are indentations surrounding the glass. See images attached.
He has agreed to come and look at it but I think he's going to suggest filling with silocone, which I believe is a temp fix.
My first question is, what should be done about these dents and leak, and secondly, how many chances should I give this person before I just tell him to take back his porch and I order one from the next supplier?
He came to fit it and advised that he'd ordered black in error and asked if we wanted to look at it, to which we refused advising we wanted a white one and he agreed to order another.
He fitted it a couple of weeks later, and a day after I noticed a paint park on the glass and discovered that he'd had the black door painted white! After much discussion, he agreed to order a new door slab and replace it.
He has since done so. I have now noticed that the door leaks through the bottom of the glass. On further inspection there are indentations surrounding the glass. See images attached.
He has agreed to come and look at it but I think he's going to suggest filling with silocone, which I believe is a temp fix.
My first question is, what should be done about these dents and leak, and secondly, how many chances should I give this person before I just tell him to take back his porch and I order one from the next supplier?