Hi guys
After a bit of advice please.
I have just had my kitchen floor and walls tiled. I bought the tiles and a tiler did the work.
The guy who did it, did a very good job and I can't fault his workmanship. However after he left and I had a proper look at the floor tiles I found one of them had a fairly large blemish in the glaze, in a very noticeable part of the kitchen:
I tried to get hold of him yesterday (a couple of hours after he finished the work), and my wife finally spoke to him today. His view is tough, we supplied the tiles and he laid them, and if we have a problem we should speak to the tile shop to get a refund for the tile. He could come back in a week or so to replace the tile, but would charge to do so. My view is if he had done the work with reasonable care he would have spotted this tile, and either not used it,or used it at an edge where it would have been cut.
I wondered what your professional tilers view is, do you check the quality of the product before laying? You must get the odd tile that isn't right, surely you don't use it do you?
Thanks in advance for your help.
After a bit of advice please.
I have just had my kitchen floor and walls tiled. I bought the tiles and a tiler did the work.
The guy who did it, did a very good job and I can't fault his workmanship. However after he left and I had a proper look at the floor tiles I found one of them had a fairly large blemish in the glaze, in a very noticeable part of the kitchen:
I tried to get hold of him yesterday (a couple of hours after he finished the work), and my wife finally spoke to him today. His view is tough, we supplied the tiles and he laid them, and if we have a problem we should speak to the tile shop to get a refund for the tile. He could come back in a week or so to replace the tile, but would charge to do so. My view is if he had done the work with reasonable care he would have spotted this tile, and either not used it,or used it at an edge where it would have been cut.
I wondered what your professional tilers view is, do you check the quality of the product before laying? You must get the odd tile that isn't right, surely you don't use it do you?
Thanks in advance for your help.
. What I can see looks OK so I’m surprised he’s adopting that attitude, he’s either a total Muppet who doesn’t give a toss or blind not to have noticed a fault like that, he should have put the tile to one side & used another. Do you not have any spares? If the replacement comes from a different batch, you could have problems with matching!
