First Rules Of Fault Finding

[Dan Robinson]

• Is it turned on.
  Are you sure it's turned on.
  Is it really turned on.
  Can you turn it off if you turn it on.
  Should it be turned on.
  Was it turned on before you arrived.
  What will break when you turn it on.
  Has it ever been turned on.
  

I think you would be pleasantly surprised how many situations this covers.

Hope it helps.

 

[Softus]

That's just about perfec' , but at one point in that process do you ask "What idiot installed it like that?" ?

 

[Dan Robinson]

No I just say "when did BG last come and service this poor thing?"

 

[Softus]

No I just say "when did BG last come and service this poor thing?"

That's no way to refer to a female customer.

 

[corgiman]

That's just about perfec' , but at one point in that process do you ask "What idiot installed it like that?" ?

Dont forget to inhale deeply before asking

and while asking you MUST ensure you are rubbing you chin in a thoughful manner

thats the reg I believe

 

[corgiman]

No I just say "when did BG last come and service this poor thing?"

if its a BG service job surely you do all of the above and the clients says

"no one has ever done that before"

 

[Dan Robinson]

inhale deeply

What in shock or sheer horror?

 

[corgiman]

inhale deeply

What in shock or sheer horror?

in a "who did you get to put this in the magnificent 7???" stylee

 

[Dan Robinson]

I was thinking more in the style of Brokeback...

cue images of customer being done up the aaaaaahhhh-I think I'll leave it there...