The company I have gone for - HeatTeam look fantastic and I am sure they will do a good repair but have other people had a repair at a fixed rate from BG ? Surely there must be a catch.
My current experience of HeatTeam.
My Powermax HE broke down last Friday evening (just over 3 years old), i signed up with HeatTeam for them to fix the problem and one years covers, which i thought was a good deal. No confidence in British Gas especially after seeing how they treat customers on the watchdog program.
The engineer came on tuesday... The engineer said he had to replace a major part (he referred to it as the engine) which he would have to order, also there were a couple of small gas leaks so he couldnt fix it temporary.
I was then told the part would take 3-4 days to arrive, but it arrived first thing the next morning.. got straight on the phone to HeatTeam, but they cannot now come until next Thursday because they need two engineers to lift the part, which only took 1 person to deliver it...