Greenstar Heatslave 18-25kW - missing reset buttons?

24 Nov 2012
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United Kingdom

We are renting a cottage with the above boiler and cannot contact the owners. We cannot get the boiler to work. The power light is on, lockout light is of. It does not appear to be working, the water and heating are both set to 'on' on the control panel. The thermostat panel on the wall is not the easiest but think that it should be on. Looking at the manual is suggests there should be three reset buttons - a rectangular (red) button and two smaller ones, except there is just the one red one from what we can see and not others. Really not confident about pressing the other reset button without checking as don't really understand this type of boiler and what lock out is etc. Has anybody experienced the reset buttons being somewhere else, or possibly all being wired to one reset button (sorry if that is a stupid question!).

Any advice welcome as we're getting chilly and have no hot water!

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Have the owners not left a boiler user manual for you ???

Very remiss of them not to.

Dont they have a local contact/cleaner nearby?

Yes, there is a manual but two of the reset buttons appear to be missing? Can't find an alternative contact.
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Thanks all, resolved. Buttons didn't seem to be where the diagram showed them or look like buttons ! :oops: restart worked

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