FYI Changing the heat output of the boiler will not alter the resistance of the main hex, it simply limits the burners maximum flame which has no actualy effect on the quantity of water circulating in it.The Ultracom hxi heat exchanger has a very high resistance - 4.05m @38kW output when the temperature differential is 20C. If the differential is lower, say 10C, the resistance will increase dramatically to 16m, which means the pump will be unable to circulate any water. If the boiler is down-rated to 24kW the resistance of the hex is approx 1.5m @ 20C differential, but still 6m @10C differential.
The OP needs to calculate the differential using d.40 (flow temp) and d.41 (return temp). If, as I suspect, it is about 10C that would explain the problem: the resistance of the hex is so high that there is nothing left in the pump to circulate the water round the system - i.e a "restrictive" system.
The system will need the boiler output adjusted to the appropriate value and then carefully balanced to whatever differential works.
True if you don't bother to change the pump speed.FYI Changing the heat output of the boiler will not alter the resistance of the main hex, it simply limits the burners maximum flame which has no actualy effect on the quantity of water circulating in it.
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