help - worcester bosch greenstar not turning off with hive controller

[jonathan_bournemouth]

Hi,

Brand new worcester bosch installed two days ago with hive controller. Turns on as per schedule in the morning but then does not turn off at all unless done manually using the boiler controls. Installer says hive is working fine as is the boiler and the fix requires a new 'suppressor' fitted to the boiler as well as new 3 port valve. He has quoted me an extra £317 (extra to the original quoted installation cost of the boiler) to fix this. I know little about boilers and electrics and would really appreciate any advice on this. Does their reason for the controller not turning off the boiler sound reasonable and does the cost to fix also seem fair?

Many Thanks

Jon

 

[ianmcd]

which Worcester Bosch boiler there are many and which model of Hive ?

 

[jonathan_bournemouth]

Hi Ian, Thanks for your reply. The boiler is a Greenstar 30i compact. The Hive doesn't appear to have a model number on any part except the hub which is a nano v2. It is a Hive Active Heating system. I spoke to Hive on the phone and they did some remote tests. They also said the problem was not with their system.

 

[ianmcd]

yes they can "Talk" to your hive remotely and test it , does your boiler have an inbuilt Worcester programmer installed ?