Help

[Peter Ball]

Hi, We've got a Texecom Premier Elite wireless alarm and since we had our internet changed to board band, every time I go to arm the system this sign comes up.
Com1 fault. ATS Path Fault. Do you want to arm with faults. I can then go on to arm the system as normal but how do I clear these fault signs?
Appreciate any help with this.

 

[Handymanjo]

How was the alarm connected?
Smartcom - Texecom connect app ?
Com2400 -text message ?

 

[Peter Ball]

Not too sure, It was commissioned by a local engineer but can't get hold of him for a while.

 

[Handymanjo]

Can you post photo of alarm control panel to see if smart com fitted.

 

[Peter Ball]

Thanks for your help Handy. We have to go out for the rest of the day but I will try to do that as soon as possible.
Being an old 85 year old codger these tech things are a bit of a puzzle but I'm sure my granddaughter will put me right.

 

[secureiam]

Menu 4 on the keypad will give us the panel type and version number. This can tell us if your likely to have a smart com or comip.

Smart com is a white box and with 4 less blue in colour usually 2 or illuminated and are solid, it has a yellow/orange band going across it.

Sounds very much like a smart com fault of an earlier version potentially but other things can be connected to com1, the come 2400 is unlikely as this plugs on to the digimoden socket and considered as com3 not com 1.

 

[Peter Ball]

Thanks very much for trying to help but managed to get in touch with the guy who commissioned it for me and he sorted it out on line.

 

[secureiam]

If the unit came back on line he will have been able to do a remote reset all of a few seconds which clears the fault from showing.

It may show again in the future as to if and when well that’s something one can not predict.

If firmware of the panel/smart com is upgraded then it’s less likely to return. If you have sma smart com