Just after people opinions.... My grandparents are 92 years old and they live in a warden controlled flat that is privately rented. Due to their age, i would consider them quite vulnerable in many ways. Anyway, they wanted a blind replacing in their lounge. They got 'Hillary's round and they have charged them 600 quid for a single wooden Venetian blind.... they also refused to take the old blind away. I feel the sales person has taken advantage if their age and vulnerability- they have no idea how much these sorts of things cost, and I believe this has been exploited by the salesperson. I have tried to speak to the company and they have refused blankly to discuss the matter staying they cant talk about another persons order. They refused to be drawn on the extortionate cost and stated they would only deal with the customer directly. They were unable or unwilling to see my point of view, i.e. that the customer was very elderly and it would be futile/inappropriate to try and discuss it with them. What are people's opinions on this? Am I being overly suspicious?